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Training

Health Care Consumers' Association of the ACT (HCCA) provides training for people interested in becoming consumer representatives. The training is free and conducted in a relaxed atmosphere. People share their views and experiences of health services in the ACT, and learn about consumer participation and how it benefits the health system. Participants meet experienced consumer representatives and hear about the consumer representative role first hand.

Participants have described the best part of the training as:

"Personal stories from consumer representatives"
"The diversity of speakers"
"Networking and the content"
"It's very practical"
"Great group and I felt confident to share info and ask questions"
"It was great to meet and hear from real representatives ­ to give us confidence that we can do what they do"

The training course runs twice a year, in March and September. If you would like more information about the training or to register your interest contact the office on 6230 7800 or email hcca@hcca.org.au

  • Module 1 - Understanding the Representative Role:
    This module includes discussion on consumer participation and consumer rights, the roles and responsibilities of being a representative and consumer representatives stories
  • Module 2 - The Context for Representation - HCCA and ACT Health:
    This module explains how HCCA works and how members are involved, it looks at the ACT Health system, the current consumer priorities in ACT Health and how decisions are made in the system.
  • Module 3 - Committee and Presentation Skills: This module looks at how committees work and provides information about the different committees in the ACT health sector. Learn how to prepare for meetings, get noticed and how to put your case and influence the agenda.
  • Module 4 - Diversity in Representation:
    This module looks at networking and how to obtain consumer views. It provides tools to enhance your representative role and how HCCA can support you in the role. It outlines the nomination process and guidelines for representation.

For more information contact HCCA Office on 02 6230 7800 or E-mail: hcca@hcca.org.au