The Health Care Consumers' Association of the ACT (HCCA), incorporated in 1978, is the principal health consumer advocacy organisation in the ACT. It has supported and developed health consumer perspectives and policy in the ACT for over 30 years. HCCA is a body through which health care consumers can participate in policy, planning and service decisions that affect their health. HCCA works to improve the quality and availability of health services, supports consumers to identify shared priorities about health, and represents these views to the ACT Government.
The organisation is the peak consumer organisation in the ACT, advocating for the inclusion of consumers on health boards and planning structures. It has grown from a small group to a substantial organisation contributing a consumer perspective across the ACT health system.
HCCA involves consumers through:
- consumer representation
- consumer consultation
- community forums
- information sessions about health services
- regular HCCA communications