The Health Care Consumers' Association of the ACT (HCCA) is the peak health consumer advocacy organisation in the ACT. It has supported and developed health consumer perspectives and policy in the ACT since 1978.
HCCA is a body through which health care consumers participate in policy, planning and service decisions that affect their health. HCCA members and volunteers are expected to work to improve the quality and availability of health services and to support consumers to identify shared priorities about health and then represent these views to the ACT Government.
At all times the Code of Conduct is informed by reference to HCCA’s Strategic Plan and is aligned with its Constitution.
Members and Volunteers Code of Conduct
This Code of Conduct applies to HCCA members, consumer representatives and volunteers.
The Code of Conduct is focussed around three key areas:
- Respect for people and the law
- Professional and personal integrity
- Privacy and confidentiality
Respect for people and the law
vTreat people with respect for their different values, beliefs, cultures, religions and social and economic status.
vRefrain from any act or statement which could be interpreted as bullying or harassment.
vValue and acknowledge the contribution of others and engage co-operatively.
Professional and personal integrity
vBe aware of and comply with the laws and policies that apply to a particular issue.
vQuestion a direction or a policy if you believe it is unreasonable, unethical or unlawful.
vReport any illegalities of which you become aware.
vAct in a professional manner with honesty and integrity, avoiding conduct that would negatively impact the reputation of HCCA.
vDeclare any potential for conflict of interest, and stand aside when conflict of interest exists or is perceived to exist by others.
vAct transparently and within your authority.
vBe objective and unprejudiced in your approach, considering each case on its own merits.
vDo not use your position to gain an advantage for yourself, family or friends.
vConsider the broader impact of your decisions on your consumer relationships, the community and HCCA.
Privacy and confidentiality
vAt all times appropriate levels of privacy and confidentiality should be observed in verbal and written communication.
vMaintain confidentiality of information communicated in a private context.
vAsking consumer representatives to observe the confidentiality and privacy of information will not prevent participants from communicating with other community members on general principles and issues as they need. If the consumer representative is unsure it is important that they check and seek clarification from the chairperson of the committee that they are a part of.
vDo not make statements to the media – HCCA has a delegated media spokesperson who is the only person authorised to makes public statements on behalf of the organisation.
vThe HCCA Privacy and Confidentiality applies.
Breaches of the Code of Conduct may result in a member or volunteer facing disciplinary actions, including removal from a committee/s or expulsion from the organisation.
At the 2012 AGM, we were lucky enough to have a presentation from Sharon Friel, Professor of Health Equity at the National Centre for Epidemiology and Population Health at the ANU. Professor Friel's presentation, entitled "Public Policy and Health Inequities" can be viewed below. The slides are set to advance automatically, in sync with the audio of the presentation. You can advance the slides manually, but then the audio will be out of sync with the presentation.
If you would prefer to download the audio (58.4 MB) and PowerPoint presentation (8.89 MB) individually, please find the files below.
Sharon Friel - AGM presentation - Public Policy and Health Inequities" template="default
|Letter to NHHRC - 15 March 2009||113.17 KB||02/11/2011 00:00:00|
|HCCA Village Creek Relocation Evaluation - August, 2009||64.32 KB||02/11/2011 00:00:00|
|HCCA Report - Workshop on what consumers need to Self Manage our Chronic Conditions||256.6 KB||02/11/2011 00:00:00|
|HCCA Publications 2009/HCCA Report - ACT Consumer and Carer Participation Framework, August 2009||450.25 KB||02/11/2011 00:00:00|
|HCCA Media Strategy - 29 January 2009||51.42 KB||02/11/2011 00:00:00|
|Encouraging dialogue, Consumer participation in the Australian Capital Territory by Darlene Cox - 2009||84.13 KB||02/11/2011 00:00:00|
|Consumer Experience and Expectations of General Practice in the ACT - Snapshot Survey Results - 2009||151.21 KB||02/11/2011 00:00:00|
|Consumer and Carer Participation Framework Report - August, 2009||450.25 KB||02/11/2011 00:00:00|
|Joint letter to Dr Bateman, lease of Wanniassa Medical Centre - 29 August 2008||84.04 KB||02/11/2011 00:00:00|
|HCCA Media Release, Closure of the Wanniassa Medical Centre - 1 August 2008||79.58 KB||02/11/2011 00:00:00|
|HCCA Media Release, Cancer patients disadvantaged by Health Funds’ intransigence - 8 August 2008||87.07 KB||02/11/2011 00:00:00|
|Presentation to ACT Health (Darlene Cox) - Feedback.pdf||122.4 KB||25/12/2011 08:20:04|
|PHCStrat.pdf||162.81 KB||25/12/2011 08:24:58|
|mediarelease.doc||23.5 KB||25/12/2011 09:17:32|
|Media_Strategy.pdf||51.42 KB||25/12/2011 09:26:18|
|Letter_to_NHHRC.pdf||113.17 KB||25/12/2011 09:21:51|
|joint_letter_to_dr_bateman_from_health_minister_and_health_and_community_organisations.pdf||84.04 KB||25/12/2011 09:21:43|
|HCCA_Village_Creek_Workshop_PDF.pdf||64.32 KB||25/12/2011 08:04:43|
|HCCA Village Creek Relocation Evaluation .pdf||64.32 KB||25/12/2011 08:18:52|
|HCCA Report - Workshop on what consumers need to Self Manage our Chronic Conditions.pdf||256.6 KB||25/12/2011 08:20:08|
|Encourage dialogue by Darlene Cox.pdf||84.13 KB||25/12/2011 08:14:07|
|D.pdf||122.4 KB||25/12/2011 08:15:02|
|ChronicConditionsFINALREPORT.pdf||256.6 KB||25/12/2011 08:23:19|