Policy Work 2.0

HCCA advocates for a consumer-centred health care system where

  • everyone has access to the information and services they need
  • health services are safe and high quality
  • consumers play a role in improving the health care system

We achieve this by working closely with people, organisations, service providers and government.


HCCA develops policies and contributes to health policy discussions through a number of avenues:


Priority policy areas from our Strategic Plan 2014-2017 are:

  • Quality and safety of health care
  • Primary health care
  • Self-management of chronic conditions
  • Aged care
  • Out of pocket cost of health care for consumers


We aim for all HCCA health issues policies to be:

  • Evidence-based
  • Inclusive of the diversity of consumer views
  • To provide policy leadership and a strong 'consumer perspective' in relevant public policy debates
  • With oversight from our membership through representation on the Health Policy Steering Committee
  • High quality, measured by an evaluation framework for ensuring the quality of HCCA policy development outputs is developed and modified

Useful Links


Consumers Health Forum of Australia








Health Consumers NSW










Health Consumers QLD












Health Consumers Alliance of SA











Health Issues Centre VIC








Health Consumers' Council WA





Seeking Your Input



What Who How

Urgent after-hours primary care services funded by the MBS

Click here for information on the review


Click here to read the report on urgent after hours care

Australian Government Medicare Benefits Schedule (MBS) Review Taskforce Provide feedback to Kathryn Briant by 7 July 2017

Assessment of the training, education, and continuing professional development programs provided by the Australasian College of Dermatologists (ACD)

Call 62307800 or email HCCA This email address is being protected from spambots. You need JavaScript enabled to view it.

for more information on this consultation

Australian Medical Council (AMC) Provide feedback to Kathryn Briant by 14 July 2017
Value and affordability of private health insurance and out-of-pocket medical costs Senate Community Affairs References Committee Provide feedback to Kathryn Briant by 14 July 2017

What's New?

HCCA would like to keep you up-to-date to what's happening in the world of consumer advocacy. This page gives you a run down of newly completed profects and those of our colleagues around Australia and the world.




Involving Health Consumers in Health and Medical Research


Health Consumers NSW have released a report entitled 'Involving Health Consumers in Health and Medical Research: Enablers and Challenges from a Consumer Perspective'. It is a joint project with Research4Me. The report outlines:

  • types of research consumers are involved in
  • what helps support consumer involvement in research
  • how consumers can add value to clinical trials.