HCCA Code of Conduct




The Health Care Consumers' Association of the ACT (HCCA) is the peak health consumer advocacy organisation in the ACT. It has supported and developed health consumer perspectives and policy in the ACT since 1978.


HCCA is a body through which health care consumers participate in policy, planning and service decisions that affect their health. HCCA members and volunteers are expected to work to improve the quality and availability of health services and to support consumers to identify shared priorities about health and then represent these views to the ACT Government.

At all times the Code of Conduct is informed by reference to HCCA’s Strategic Plan and is aligned with its Constitution.


Members and Volunteers Code of Conduct 


This Code of Conduct applies to HCCA members, consumer representatives and volunteers. 

The Code of Conduct is focussed around three key areas: 

  • Respect for people and the law
  • Professional and personal integrity
  • Privacy and confidentiality


Respect for people and the law


 vTreat people with respect for their different values, beliefs, cultures, religions and social and economic status.

vRefrain from any act or statement which could be interpreted as bullying or harassment.

vValue and acknowledge the contribution of others and engage co-operatively.


Professional and personal integrity


vBe aware of and comply with the laws and policies that apply to a particular issue.

vQuestion a direction or a policy if you believe it is unreasonable, unethical or unlawful.

vReport any illegalities of which you become aware.

vAct in a professional manner with honesty and integrity, avoiding conduct that would negatively impact the reputation of HCCA.

vDeclare any potential for conflict of interest, and stand aside when conflict of interest exists or is perceived to exist by others.

vAct transparently and within your authority.

vBe objective and unprejudiced in your approach, considering each case on its own merits.

vDo not use your position to gain an advantage for yourself, family or friends.

vConsider the broader impact of your decisions on your consumer relationships, the community and HCCA.


Privacy and confidentiality 


vAt all times appropriate levels of privacy and confidentiality should be observed in verbal and written communication.

vMaintain confidentiality of information communicated in a private context.

vAsking consumer representatives to observe the confidentiality and privacy of information will not prevent participants from communicating with other community members on general principles and issues as they need. If the consumer representative is unsure it is important that they check and seek clarification from the chairperson of the committee that they are a part of.

vDo not make statements to the media – HCCA has a delegated media spokesperson who is the only person authorised to makes public statements on behalf of the organisation.

vThe HCCA Privacy and Confidentiality applies. 




Breaches of the Code of Conduct may result in a member or volunteer facing disciplinary actions, including removal from a committee/s or expulsion from the organisation.


Conference Presentations

Conference Presentations


Professor Sharon Friel - Public Policy and Health Inequities


At the 2012 AGM, we were lucky enough to have a presentation from Sharon Friel, Professor of Health Equity at the National Centre for Epidemiology and Population Health at the ANU. Professor Friel's presentation, entitled "Public Policy and Health Inequities" can be viewed below. The slides are set to advance automatically, in sync with the audio of the presentation. You can advance the slides manually, but then the audio will be out of sync with the presentation.




If you would prefer to download the audio (58.4 MB) and PowerPoint presentation (8.89 MB) individually, please find the files below.


Sharon Friel - AGM presentation - Public Policy and Health Inequities" template="default

AUDIO - Public Policy and Health Inequities - HCCA AGM Presentation by Sharon Friel, November 2012


HCCA Publications Archive