Staff

We have an energetic and committed team at HCCA who work to support our members and consumer representatives and ensure that there is a strong consumer voice in the planning, delivery, review and monitoring of health services in the ACT.

 

Darlene Cox

Executive Director

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Twitter: @darlenecox 

 Darlene Cox

 

Darlene has been involved in the consumer movement since the late 1990s. She is an eminent advocate for health consumers with an excellent knowledge of the health system, both locally and nationally. Darlene has a strong, practical understanding of community engagement principles. She has been the Executive Director of Health Care Consumers’ Association Incorporated since 2008. She is a board member of the Australia Council of Social Services. She is also a member of the Australian Health Practitioner Regulation Agency (APHRA) Community Reference Group and the Choosing Wisely Advisory Group.

 


 Sandra Avila

Office Manager 

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 Sandra Avila

 

Sandra joined HCCA in August 2012 as Administration Officer.  Sandra is responsible for managing HCCA’s membership, office administration duties, secretariat to the HCCA Executive Committee.  Sandra has also worked in the Consumer Representatives Program. Sandra is fluent in Spanish. She has a bachelor of Business Administration and is currently doing a Masters in Management at the University of Canberra. Sandra enjoys working at HCCA and learning about the consumers’ health movement in Canberra and the region.

 


 Khalia Lee

 Administration Assistant

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 Khalia Lee

 

Khalia started working for HCCA in Febuary 2014 as the Administration Assistant after graduating Year 12 in 2013. Khalia's role as Administration Assistant involves answering the phone, maintaining the administration email address and assisting other staff with their work where possible. Khalia is currently studying a Bachelor of Economics and Asian Studies at the Australian National University.

 


Kerry Snell

Manager, Consumer Participation

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Kerry Snell

Kerry has worked with Healthcare Consumers ACT for over 5 years. She currently leads the Consumer Participation Program at HCCA and has previously coordinated the Health Infrastructure Program.

 

Kerry’s background is in teaching, having taught across the vocational and primary sectors both interstate and overseas. Kerry has tertiary qualifications in teaching, teacher librarianship, and training and workplace assessment. Before coming to HCCA Kerry managed the Volunteer Tutor Program at Cairns TAFE and was the Volunteer Coordinator for ACT and SE NSW for Vision Australia. She has held Board positions on the Canberra Blind Society, the Canberra Theatre Advisory committee, and the ACT Ministerial Advisory Committee on Women. Kerry is a passionate advocate for the rights of all people in the health sector. 

 


Kate Gorman

Coordinator, Consumer Representatives Program

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Kate started working at HCCA in February 2015 as a Project Officer on the Consumer Representatives Program. Health, and the way we experience health care, is an interest which has developed in recent years as she has supported family members needing treatment and care. Since completing consumer representatives training in 2015, Kate has brought her experiences as a parent to committees relating to children’s health. She is greatly enjoying learning about advocacy and the role of consumer representatives in improving health care, and looks forward to working closely with HCCA’s consumer representatives for a busy year of consumer advocacy in 2016!

  


 Yelin Hung

Multicultural Liaison Officer

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Yelin Hung

 

Yelin is fluent in Spanish and English and moved to Australia in 1997.  She has a Bachelor of Community Education with a major in Community Development from the University of Canberra. Currently, Yelin is the Multicultural Liaison Officer at the Health Care Consumers’ Association of the ACT (HCCA). Yelin has been working at HCCA since 2011, initially in an administrative capacity. In her role as Multicultural Liaison Officer, Yelin fosters networks with multicultural community organisations and diverse communities from culturally and linguistically diverse backgrounds.  Yelin brings her personal experience and knowledge to enrich her work with the multicultural community sector, including her interest in supporting disadvantaged communities and her own understanding of being a migrant to Australia.

 


 

Christine Bowman

Advance Care Planning Coordinator

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Christine Bowman

 

Christine joined HCCA in Jan 2015 as Coordinator of the Advance Care Planning Program 'A Conversation for Everyone.' Christine comes from a community sector background having worked across the lifespan in many and varied roles including Case Management, Training and Life Coaching.  She has a deep commitment to social justice, inclusion and savouring the many ridiculous moments in life.