We have an energetic and committed team at HCCA who work to support our members and consumer representatives and ensure that there is a strong consumer voice in the planning, delivery, review and monitoring of health services in the ACT.
Darlene has been involved in the consumer movement since the late 1990s. She is an eminent advocate for health consumers with an excellent knowledge of the health system, both locally and nationally. Darlene has a strong, practical understanding of community engagement principles. She has been the Executive Director of Health Care Consumers’ Association Incorporated since 2008. She is Vice President of the ACT Council of Social Services.
Sandra joined HCCA in August 2012 as Administration Officer. Sandra is responsible for managing HCCA’s membership, office administration duties, secretariat to the HCCA Executive Committee. This year Sandra has started working on the Consumer Representatives Program with Caitlin. Sandra is fluent in Spanish. She has a bachelor of Business Administration and is currently doing a Masters in Management at the University of Canberra. Sandra enjoys working at HCCA and learning about the consumers’ health movement in Canberra and the region.
Nasreen joined HCCA in August 2014 to look after office administration duties. Nasreen has a Bachelor of Arts degree, a certificate in Community Services and training in many other community related areas. Nareen is fluent in English, Bengali, Hindi and German and can read French. She is also involved with community radio, launching the only women’s radio program in Canberra in 2011 and is the ACT Women’s Representative on the National Ethnic & Multicultural Broadcasting Council.
Consumer Representatives Program Coordinator
Caitlin joined Health Care Consumers’ Association in early 2012 to work on the Consumer Representatives Program. As Coordinator, Caitlin is responsible for the day-to-day management of the Program’s activities, as well as ensuring the Program continues to facilitate the representation of the consumer perspective on health service committees in Canberra and the region. Caitlin is currently studying at Australian National University and hopes to continue her career in community advocacy after she graduates.
Consumer Representatives Program Assistant
Khalia started working for HCCA in Febuary 2014 as the administration assistant after graduating year 12 in 2013. Khalia is currently traveling the world and having great adventures. She will be back at HCCA in February 2015 to work with the Consumer Representatives Program team.
Eleanor Kerdo joined the HCCA team in February 2014. In her role as Policy Officer she will work with all members HCCA community to identify key issues for consumers in the area of health policy. Eleanor will also play a role in coordinating HCCA’s online presence and social media. Eleanor has a Bachelor of Science with Honours from Australian National University with a focus on health and infectious disease. Eleanor has experience in the community sector and has a passion for social justice and advocacy within health care and the community.
Health Infrastructure Program Coordinator
Kerry has worked with Healthcare Consumers ACT for 5 years. She currently leads the Health Infrastructure Program at HCCA and has previously coordinated the Consumer Representative Program and Consumer Rep training.
Kerry’s background is in teaching, having taught across the vocational and primary sectors both interstate and overseas. Kerry has tertiary qualifications in teaching, teacher librarianship, and training and workplace assessment. Before coming to HCCA Kerry managed the Volunteer Tutor Program at Cairns TAFE and was the Volunteer Coordinator for ACT and SE NSW for Vision Australia. She has held Board positions on the Canberra Blind Society, the Canberra Theatre Advisory committee, and the ACT Ministerial Advisory Committee on Women. Kerry is a passionate advocate for the rights of all people in the health sector.
Nick Wales joined HCCA in August 2014 as the Project Officer for the Health Infrastructure Program. Within this role Nick is responsible for the promotion of consumer engagement relating to the Health Infrastructure Program. This includes liaising with the ACT Government, providing support for Consumer Representatives and HCCA’s involvement with the Health Infrastructure Program. Nick has a Bachelor of Economics from the University of Canberra and is currently studying a Masters of Urban and Regional Planning. Nick has a strong belief of the promotion and planning of healthier cities with the needs of the consumer in mind.
Multicultural Liaison Officer
Yelin is fluent in Spanish and English and moved to Australia in 1997. She has a Bachelor of Community Education with a major in Community Development from the University of Canberra. Currently, Yelin is the Multicultural Liaison Officer at the Health Care Consumers’ Association of the ACT (HCCA). Yelin has been working at HCCA since 2011, initially in an administrative capacity. In her role as Multicultural Liaison Officer, Yelin fosters networks with multicultural community organisations and diverse communities from culturally and linguistically diverse backgrounds. Yelin brings her personal experience and knowledge to enrich her work with the multicultural community sector, including her interest in supporting disadvantaged communities and her own understanding of being a migrant to Australia.
Health Literacy Support Officer
Hayley is working with HCCA part time as our Health Literacy Support Officer. Hayley joined HCCA in 2012 after working together with Women Centre for Health Matters and HCCA on the ‘Empower’ workshops for women of diverse backgrounds. Hayley comes from a long family history in advocacy and has inherited her family’s thirst for change to improve the lives of the next generation. Hayley studied Aboriginal and Torres Strait Islander Cultural Arts and Business Administration, and as a mother of five children, has taken on a wide variety of roles including: referee, nurse, life coach, servant, Aboriginal health worker, art teacher, finance officer and more.