A consumer representative is someone who is endorsed by the Health Care Consumers' Association of the ACT (HCCA) to represent the views and interests of health consumers.
HCCA consumer representatives have experience of health services primarily as consumers of services. They commit to being well informed about relevant health issues and representing a broad range of consumer views by ensuring they are accountable to others through HCCA and/or other community groups.
For more information about consumer representation click to the Consumers' Health Forum of Australia (CHF) http://www.chf.org.au/ . Health Care Consumers' Association of the ACT Inc is a member of CHF, which is an independent member-based non-government organisation providing a national voice for health consumers.