Consumer Reference Groups

HCCA has developed several reference groups in the areas of eHealth, Aged care, Quality and Safetyand Maternity and previously in cancer issues. HCCA Consumer Reference Groups (CRGs) bring together members, consumer representatives and nominees from support groups and health service organisations with a view to informing ACT Health Directorate and other health organisations about the needs of specific consumer groups in the ACT. These groups are open to anyone to join! We encourage you to attend. The aim is to enhance the overall consumer voice in the shaping of health services affecting them, and to ensure that future health strategies and policies are in fact consumer driven.


ACT e-Health Consumer Reference Group: provides informed advice to ACT Health Directorate and to health consumer representatives on e-health proposals and projects; and through a broad consultation process, act as a reference group which can be consulted by ACT Health Directorate and other health bodies which are seeking consumer input or comment on e-health information initiatives.

 

ACT Aged Care Consumer Reference Group: informes the ACT Health Directorate about the needs of older health care consumers in the ACT region and to foster relationships between consumer and aged health service delivery providers. It also provides a reference point for the development of patient centred care within health and community services regarding aged care and rehabilitation.

 

ACT Maternity Consumer Reference Group: this group provides informed input to ACT health services from the perspective of mothers of babies and young children.  The group is primarily a resource for the ACT Health Directorate, which can seek consumer input on documents, policies, new initiatives or proposals which specifically affect this consumer group.

 

Quality and Safety Consumer Reference Group: this group provides a forum to raise consumer issues around the quality and safety of health services and work collaboratively with ACT Health to address these issues. The membership of this group consists of Consumer Leads on National Quality and Safety Health Service Standards Committees and consumer representatives on high-level quality and safety committees.

Research

HCCA prides itself on providing a credible consumer voice in research. We do this through primary research into the consumer experience in health care in the ACT and nationally and through participating in research being undertaken by universities, research institutions, community groups, government and service providers.


We recognise that reorientating health services to meet consumer needs and achieving our mission of better health outcomes through consumer empowerment, requires strong attention and input into health and medical research and changes to education and training of health professionals.


Examples of our research involvement can be seen below:

 

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Archived submissions from 2008 to 2013

2013

 

HCCA Feedback on 'Strengthening the Orthoptic Workforce in the ACT' - 17 May 2013 136.92 KB 12/06/2013 00:00:00
HCCA Submission to the Select Committee on Regional Development - 18 April 2013 322.69 KB 03/05/2013 00:00:00
HCCA Submission to the Local Hospital Network Community Consultation on ACT Public Health Services - 6 May 2013 610.74 KB 03/07/2013 05:14:21
HCCA Submission to the consultation on Controlled Medicines Prescribing Options in the ACT - 18 October 2013 156.88 KB 29/01/2014 00:01:17
HCCA Submission on the Draft Royal Australasian College of Physicians’ Guidelines for Ethical Relationships between Physicians and Industry – 4th Edition - 31 October 2013 250.12 KB 29/01/2014 01:20:59
CCA submission on the 'When Death Occurs' Policy and SOPs - 13 June 2013 355.76 KB 29/01/2014 01:15:59
HCCA Submission on the Review of Community Health Administrative Structure Draft Report - 16 August 2013 128.05 KB 29/01/2014 01:04:00
HCCA submission on the Elective Surgery Access Policy and accompanying documents - 27 May 2013 480.12 KB 11/05/2013 00:00:00
HCCA Submission to the ACSQHC Consultation on Health Literacy - 11 September 2013 255.11 KB 29/01/2014 00:21:15
HCCA response to the Discussion paper on healthy food and drink choices - 27 May 2013 330.96 KB 10/05/2013 00:00:00
HCCA submission on the ratio of private rooms to shared rooms at UCPH - 14 May 2013 372.34 KB 07/05/2013 00:00:00
HCCA Feedback on the Standard Operating Procedure for Images - 27 May 2013 446.88 KB 09/05/2013 00:00:00
HCCA Feedback on the Secure Mental Health Unit Model of Care - 29 October 2013 254.23 KB 29/01/2014 01:10:28
HCCA Feedback on the ‘Moving to a Residential Aged Care Facility- Information for Hospital Patients and their Carers/Family’ Information Sheet - 27 August 2013 185.55 KB 29/01/2014 00:49:22
HCCA Feedback on the Hospital Admission Booklet for Surgical and Medical Care - 1 August 2013 246.51 KB 29/01/2014 00:40:14
HCCA Feedback on the draft Generic Consent to Treatment Form - 14 February 2013 203.76 KB 02/05/2013 00:00:00
HCCA Feedback on the Draft ACT Health Data Quality Policy and Framework - 18 July 2013 166.65 KB 29/01/2014 00:16:42
HCCA Feedback on the ACT Women's Health Service Brochure - 16 May 2013 245.27 KB 08/05/2013 00:00:00
HCCA Feedback on 'My Care and Safety Brochure' - 17 September 2013 325.84 KB 29/01/2014 00:34:01
HCCA Feedback on the Federal Government Review of Medicare Locals - 18 December 2013 291.17 KB 28/01/2014 23:56:56
HCCA Submission on the ACT Budget 2014 - 24 October 2013 313.65 KB 28/01/2014 23:53:06
HCCA Feedback on a Revised Inpatient Guide – Key Messages - 14 February 2013 257.45 KB 01/05/2013 00:00:00
HCCA Feedback on the Revised Blood Transfusion Patient Information Brochure - 8 May 2013 302.54 KB 06/05/2013 00:00:00

 

2012

 

HCCA's Comments on the National Tobacco Strategy 2012-2018 - 26 June 2012 341.65 KB 16/07/2012 00:00:00
HCCA Submission to the Senate Inquiry into Palliative Care in Australia - March 2012 120.82 KB 09/03/2012 00:00:00
HCCA's Comments on the ACT Health Directorate's Blood Transfusion Patient Information Brochures - 18 May 2012 124.34 KB 16/07/2012 00:00:00
HCCA Submission on the National Cancer Workforce Strategy - 15 October 2012 318 KB 01/11/2012 00:00:00
HCCA Submission to the Senate Inquiry into the Personally Controlled Electronic Health Records Bill 2011 - 24 January 2012 286.38 KB 09/03/2012 00:00:00
HCCA Submission on the Strategy for Improving Care and Support for those Living with Chronic Conditions - 7 November 2012 701.29 KB 06/11/2012 00:00:00
HCCA submission on the draft Palliative Care Services Plan 2012-2017 - 7 December 2012 578.84 KB 07/12/2012 00:00:00
HCCA Submission on the Draft Managing Consumer and Carer Feedback Policy and SOPs - 13 April 2012 174.96 KB 13/04/2012 00:00:00
HCCA Submission on the Draft Consent to Treatment Policy and SOPs - 20 July 2012 126.75 KB 20/07/2012 00:00:00
HCCA Submissions 2012/HCCA Submission on the Draft Clinical Services Plan 2012-2017 - 29 October 2012 693.45 KB 01/11/2012 00:00:00
HCCA Submission on the ACT Immunisation Strategy - March 2012 248.49 KB 11/04/2012 00:00:00
HCCA Submission on the Management of Medicine and Medical Device Recalls and Shortages - 27 July 2012 305.67 KB 30/07/2012 00:00:00
HCCA submission on Establishment and Implementation of Nurse Practitioner Positions - 4 December 2012 285.51 KB 07/12/2012 00:00:00
HCCA Submission on Enhancing Patient Experience through the Implementation of a Patient and Family Centred Care Model - 2 November 2012 587.21 KB 05/11/2012 00:00:00
HCCA Submission on the eHealth Vision and Strategy - 18 December 2012 270.12 KB 11/01/2013 00:00:00
HCCA Response to the Selection of the Site of the New Northside Hospital - 24 February 2012 118.5 KB 28/03/2012 00:00:00
HCCA Submission on Mandatory data breach notification in the eHealth record system - 25 September 2012 356.28 KB 01/11/2012 00:00:00
HCCA Statement on ED Audits - July 2012 226.07 KB 18/07/2012 00:00:00
HCCA Review of the CHHS Inpatient Guide - 15 October 2012 329.47 KB 15/10/2012 00:00:00
HCCA Response to the National Clinicians Network Discussion Paper - 6 September 2012 280.3 KB 06/09/2012 00:00:00
HCCA Response to the Continued Dispensing of Medicines in Defined Circumstances in the ACT - 12 October 2012 191.45 KB 15/10/2012 00:00:00
HCCA Response to the Consultation on Patient Identification Brochure and Poster - 16 November 2012 323.26 KB 16/11/2012 00:00:00
HCCA Response to Enabling Supply of Medicines from a Medication Chart to a Resident of a Residential Aged Care Facility in the ACT - 12 October 2012 267.12 KB 15/10/2012 00:00:00
HCCA Report on Emergency Departments - Qualitative Indicators of Importance to Consumers - 7 December 2012 420.28 KB 11/01/2013 00:00:00
HCCA Submission on the Multiple Chemical Sensitivities SOP - 24 April 2012 488.18 KB 16/07/2012 00:00:00
HCCA Feedback on Open Disclosure Resources - 8 June 2012 261.13 KB 16/07/2012 00:00:00
HCCA Feedback on the IPTAS Information Poster - 17 August 2012 319.84 KB 03/09/2012 00:00:00
HCCA feedback on the ACSQHC Safety and Quality Improvement Guide - Standard 2 Partnering with Consumers - 31 August 2012 277.48 KB 03/09/2012 00:00:00
HCCA feedback on the Maternity Shared Care Guidelines - 30 May 2012 365.16 KB 16/07/2012 00:00:00
HCCA Comments on the Review of the Open Disclosure Standard - 27 August 2012 270.3 KB 03/09/2012 00:00:00
HCCA Comments on the draft Significant Incident Reporting policy documents - 20 April 2012 107.38 KB 23/04/2012 00:00:00
HCCA comments on the AHPRA Social Media Policy - 14 September 2012 207.12 KB 17/09/2012 00:00:00

 

2011

 

2010

HCCA Submission to the Australian Senate Committee Inquiry into the Healthcare Identifiers Bill - 5 March 2010 35.07 KB 02/11/2011 00:00:00
HCCA Submission to Productivity Commission Inquiry into Caring for Older Australians - July 2010 155.21 KB 06/12/2011 00:00:00
HCCA Submission to ACT Legislative Assembly Standing Committee on Health, Community and Social Services Inquiry into Calvary Public Hospital Options - November 2010 358.41 KB 06/12/2011 00:00:00
HCCA Submission Productivity Commission - July 2010 155.21 KB 02/11/2011 00:00:00
HCCA Submission on supporting Australians to live well at the end of life - May 2010 205.93 KB 06/12/2011 00:00:00
HCCA response to the DOHA Medicare Locals Discussion Paper - 15 November 2010 102.49 KB 02/11/2011 00:00:00
HCCA Response to the Consultation Paper on the Draft National Safety and Quality Healthcare Standards - October 2010 70.2 KB 02/11/2011 00:00:00
HCCA Response to the Consultation Paper on the Draft National Safety and Quality Health Care Standards - 25 January 2010 61.55 KB 02/11/2011 00:00:00
HCCA Response to "A Local Hospital Network for the Australian Capital Territory" Discussion Paper - 12 December 2010.pdf 120.42 KB 15/12/2010 05:51:05
HCCA Comments on New ACT Health Proposed Structure - 31 August 2010 109.18 KB 02/11/2011 00:00:00
HCCA Comments on National Registration and Accreditation Scheme for the Health Professions Consultation Paper - 2010 109.75 KB 02/11/2011 00:00:00
HCCA Response to the Consultation Paper on the Draft National Safety and Quality Healthcare (NSQHC) Standards - January 2010 61.55 KB 02/11/2011 00:00:00

 

2009

 

2008

 

Miscellaneous

Policy

The Health Care Consumers’ Association (HCCA) of the Australian Capital Territory (ACT) develops policies and contributes to health policy discussions in a number of ways. Firstly, high priority policy areas are set in HCCA Strategic Planning processes undertaken by the Executive Committee every 4 years in consultation with members. The current plan is for 2014-2017. The priority policy areas for this period are:

 

  • Quality and safety of health services
  • Self-management of chronic diseases and conditions
  • Primary health care
  • Aged care
  • Health service innovation and planning
  • Health workforce

The Health Policy Steering Committee is an operational Committee that reports to the Executive Director and is overseen by the Executive Committee. Its role is to provide oversight and advice in relation to HCCA policy submissions and position statements and evaluate the quality of our policy work.

We aim for all HCCA health issues policies to be:

 

  • Evidence-based
  • Inclusive of the diversity of consumer views
  • To provide policy leadership and a strong “consumer perspective” in relevant public policy debates
  • With oversight from our membership through representation on the Health Policy Steering Committee
  • High quality, measured by an evaluation framework for ensuring the quality of HCCA policy development outputs is developed and modified

If you would like consumer input on a policy, program, consultation, patient information or research please contact our Policy Officer Eleanor Kerdo.
Please see our Submissions and Publications page to see our latest Policy Submissions and work.


Through our policy work we advocate for a consumer – centered health care system that focuses on enabling equity in health and ensuring access to high quality health care for people in the ACT and surrounding region. Through this work we work closely with individuals, groups, service providers and government to ensure that we all participate in creating systemic change and that we achieve better outcomes through consumer empowerment.

 

HCCA Team   meeting

HCCA Submissions

2016

 

2015

 

2014

 

HCCA Feedback on the Chemotherapy Education Checklist- 31 March 2014 247.88 KB 06/08/2014 01:28:12
HCCA Feedback on Sexual Health Fact Sheets Batch 2- June 2014 274.69 KB 08/08/2014 06:31:34
HCCA Submission for the Senate Select Committee on Health September 2014 538.51 KB 23/09/2014 06:34:47
HCCA Submission for the Senate Inquiry into Dying with Dignity Bill August 2014 346.64 KB 23/09/2014 06:34:39
Health Care Consumers Association of the ACT Inc -Submission for the NRAS Review October 10 2014.pdf 309.77 KB 27/10/2014 22:49:38
HCCA Feedback on the Draft ACT and Southern NSW Local Health District Cancer Services Plan 2014-2018 September 2014 415.91 KB 23/09/2014 06:34:35
HCCA Response to July 2014 PBAC meeting Pharmaceutical Benefits Advisory Committee (PBAC)- Consideration of Hepatitis treatments Sofosbuvir and Simeprevir- 10 June 2014 322.04 KB 06/08/2014 01:28:05
HCCA Feedback on the Canberra Sexual Health Fact Sheets (Batch 1)- 21 March 2014 261.7 KB 06/08/2014 01:28:00
HCCA Feedback on Restraint of Patients Policy and SOP and the Code Black and Physical Restraint of Patients Process at the Canberra Hospital- 27 June 2014 133.17 KB 06/08/2014 01:58:28
HCCA Comments on the Guidelines for Prescribing Amphetamines for Attention Deficit Hyperactivity Disorder (ADHD)- 12 June 2014 202.78 KB 06/08/2014 01:27:50
HCCA comments for Review of Patient Identification and Procedure Matching Policy and SOP - 12 August 2014 491.78 KB 14/08/2014 06:07:32
HCCA Submission on the UCPH Service Delivery Plan- 16 July 2014 223.98 KB 23/07/2014 05:06:07
HCCA Feedback on the draft ACT Health Multicultural Coordinating Framework- 21 February 2014 216.6 KB 08/08/2014 06:31:45
HCCA Response to ACT Health Smoke Free Environment Policy- 4 June 2014 256.59 KB 06/08/2014 01:27:47

 

Archived submissions - from 2008 to 2013