Health Care Consumer Participation & Civic Engagement

In 2014 Health Care Consumers’ Association (HCCA) worked with Dr Anni Dugdale from the University of Canberra to write a case study of our organisation.

The case study was based on 24 interviews with HCCA activists, consumer representatives, staff, and former staff. It also draws upon the recollections of people we have worked with to influence health systems and our responsiveness to consumers, including Health Ministers past and present, ACT Health management and policy staff, and clinical professionals.

The interviews were carried out as part of a collaborative research project jointly funded by the University of Canberra and HCCA.

Case Study of Health Care Consumers Association August 2014 PDF


A group of 2016 HCCA consumer representatives with a sign behind them saying "Thank you"

Last updated: 21/6/2021