As a consumer representative who is endorsed by HCCA, I understand that:
- I cannot make statements to the media on behalf of HCCA, including any unauthorised statement on social media which may lead people to believe that I represent HCCA.
- I cannot make statements in my committee work on behalf of HCCA, or lead others to believe that I represent the views of HCCA.
- I will not use social media to discuss any aspect of my committee work that is not publicly available. I will not compromise the confidential agreement that relates to my committee work, or compromise the reputation of HCCA.
- If, in a public forum, I identify that I am consumer representative, I will also explicitly state that my views do not represent the views of HCCA the organisation.
- When appointed to a committee role, I will represent broad community views to the best of my ability, rather than my personal views and experiences unless directly relevant to the work of the committee.
- I am free to make general comment about health issues that are not directly related to my committee work. I will not disclose or comment on any confidential work or people, past or present, of a committee I am or was a member of.
- If I have concerns about the way my committee is dealing with an issue, including confidentiality/ privacy breaches, I will discuss my concerns with the Committee Chair and/or the Executive Director before taking any further action.
- I understand that HCCA is available to provide support to me in carrying out consumer advocacy work.
- I am free to discuss confidential committee material with HCCA staff unless otherwise directed by the Committee Chair.
I agree to be guided by the following principles in my consumer advocacy work:
- Value people with different views, beliefs, religions, social and economic status, cultural and gender identities.
- Not act or communicate in ways which could be interpreted as bullying or harassing.
- Engage cooperatively with others, and will value and acknowledge the contributions of others.
Professional and personal integrity
- Understand and comply with the HCCA and Health Service policies and legislation that apply to a particular issue. For example, the Privacy Act.
- Raise concerns with HCCA staff if I believe a direction, decision or policy is unreasonable, unethical or unlawful.
- If I identify irregularities I will raise this with the Committee Chair. If I need support I will contact the Executive Director or President
- Act professionally, with honesty and integrity, and avoid behaving in a way that could negatively reflect on HCCA’s reputation.
- Declare any potential conflict of interest, and stand aside if a conflict of interest exists or is perceived to exist.
- Act transparently and within my role.
- Be objective and unprejudiced, and consider each case on its own merits.
- Not use my position to gain an advantage for myself, family or friends.
- Consider how my decisions will impact on other consumers, the community and HCCA.
Privacy and confidentiality
- Understand and adhere to the level of privacy and confidentiality which applies to the interaction, forum or committee I am participating in.
- Observe privacy and confidentiality requirements whether I am using written or verbal communication.
- Seek guidance from HCCA staff in the first instance, or my committee chair (if applicable) if I am unsure of the level of privacy and confidentiality required in a situation.
- Not disclose information communicated in a confidential context.
- Not disclose confidential information I have gained through working with HCCA personnel or through access to HCCA documents.
- Apply the HCCA Privacy and Confidentiality Policy which can be found on the HCCA website here: https://www.hcca.org.au/members/privacy-and-confidentiality-policy/
This agreement is based on the HCCA Code of Conduct for Members, Consumer Representatives and Volunteers. The full documents can be found on the HCCA website at https://www.hcca.org.au/members/hcca-code-of-conduct/
Last updated: 13/7/2021