For health services to improve it is important that consumers provide feedback on their experiences. This can include compliments, suggestions or complaints.
Canberra Health Service
Canberra Health Service has an online feedback form that we encourage people to use.
You can also contact the Consumer Feedback and Engagement Team by phone on (02) 5124 5932 or email [email protected]
ACT Health Services Commissioner
The ACT Human Rights Commission handles complaints about health services in the ACT. It also deals with complaints relating to your health record.
Complaints related to health services are dealt with by the Health Services Commissioner, Karen Toohey. The Commissioner can deal with complaints about all health services provided in the ACT – public and private. This includes services provided at a hospital, general practice, or by any individual registered practitioners.
You can choose to make a complaint to the ACT Human Rights Commission via the commission’s online complaints form or over the phone on 02 6205 2222.
If you have any questions about the complaint process or need help completing the form, you can talk to the intake team by phoning 6205 2222 or you can email your questions or concerns to [email protected].
If you have a complaint about Medicare you should contact them in the first instance either via the Services Australia website or by phoning 1800 132 468. If you are not satisfied with the outcome of that complaint you can direct your complaint to the Commonwealth Ombudsman through the Commonwealth Ombudsman’s online complaint form.
The Commonwealth Ombudsman provides an independent service to help consumers who have problems with private health insurance or Medicare.
The Ombudsman can deal with complaints from health funds, health fund members, private hospitals or medical practitioners. Complaints need to be about private health insurance, Medicare or a related matter. They can be about a private health fund, a broker, a hospital, or a medical or other practitioner (as long as the complaint relates to private health insurance or Medicare).
You can contact the Commonwealth Ombudsman via the complaints form on the Commonwealth Ombudsman website or by phoning 1300 362 072.
Australian Health Practitioner Regulation Agency (AHPRA)
Anyone can make a complaint or raise a concern about a registered health practitioner or student with AHPRA. If you’re concerned about the health, conduct or performance of a registered health practitioner or student, you can raise a concern with AHPRA via their website or by phoning 1300 419 495.
Making a complaint in New South Wales
If you would like to make a complaint or raise a concern about a registered health practitioner or student in NSW, contact:
- the NSW Health Professional Councils Authority via its website or by phoning 1300 197 177 or (02) 9879 2200. For TTY Service phone: (02) 9219 0250.
- the NSW Health Care Complaints Commission via its website or you can phone: 1800 043 159 or (02) 9219 7444. For TTY Service phone: (02) 9219 7555
Last updated: 23/6/2021