The Commonwealth Department of Health and Ageing and the ACT Health Directorate are committed to the quality use of medicines, you can read about the the Quality Use of Medicines (QUM) and related programs on the Department of Health Website.  QUM is about ensuring that medicines are used most effectively to achieve longer and better lives. This includes prescribing and providing access to the right medicine for each particular health consumer, ensuring that these medicines are being used correctly, as well as access to alternate and complementary therapies.

There are a number of projects that are looking to improve medication safety and the quality use of medicines by health professionals as well as consumers.  There is a National Strategy in place for QUM to make the best possible use of medicines to improve health outcomes for all Australians. Download the QUM National Strategy.

Medicine Update is an online publication produced by the National Prescribing Service (NPS), designed to be used by consumers who are considering new medicines. It aims to highlight important information about how the medicine is used in therapy, how it compares with other therapies, provides any important safety information and explains the conditions of its listing on the Pharmaceutical Benefits Scheme (PBS).

To report on or seek advice regarding adverse drug reactions or errors associated with medicine use, please contact the Adverse Medicines Event Line on 1300 134 237 between 9am and 5pm (AEST) for the cost of a local call.

The Adverse Medicine Events (AME) Line :

  • Provides consumers with a mechanism to report adverse experiences with medicines.
  • Provides an opportunity for consumers to consult with a pharmacist about medicine safety.
  • Ensures that consumers’ concerns about medicine safety are taken seriously and reported to the relevant authority.

Last updated: 14/2/2022