“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw

After more than six months working with HCCA’s Health Infrastructure Program team, conducting information sessions and engaging with the community, I recently had a chance to take a step back and reflect on some of the learnings that have been generated through this process.   One of the key concerns of many community groups that…

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Consumer Health Forum Workshops – Informed Consent & Quality Use of Medicines in Hospitals, March 2013

On the 25 and 26 of March, the Consumer Health Forum held two workshops; one on informed consent and the other on quality use of medicines in hospitals. Joanne Baumgartner, a HCCA member, attended on both days. Joanne completed this report to share with other consumers. Workshop 1:  Informed Consent This followed on from a previous workshop on…

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Health Activism & the Knowledge Society: Engaging Consumer/Citizens in Shaping Health

We are partnering with the University of Canberra to complete a research into the effects of health care consumer and citizen engagement in health policy. Assoc Prof Anni Dugdale competed interviews with key informants in November and December last year and is working through documentary evidence.  The preliminary findings will be shared at a conference…

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ACT Health Directorate recognises the role of consumer representativse

  The ACT Health Directorate held an event yesterday to thank consumer representatives for our contribution to improving the quality and safety of health services. Adele Stevens speaking at the Consumer Representatives  Thank you event at the Canberra Hospital   Dr Peggy Brown, Director General of the Health Directorate, spoke about the vital role consumer representatives play and the unique perspective we bring to the health care system. Dr Adele Stevens,…

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