This Consumer Reference Group focuses on the consumer experience of access to and the design of health services. It aims to

  • raise consumer issues relating to accessibility and design of all health services in the ACT and region, and
  • work collaboratively with health services to address these issues.

The Group has an ongoing arrangement with the various areas responsible for access and design within the ACT Health Directorate and Canberra Health Services. For instance, the Group reviews nominated areas of the health website and provides feedback for improvement. The group’s work has also led to planned improvements to external, internal and parking signs. The Partnering with Consumers Committee (Standard 2 of the National Safety and Quality Health Services Standards) now considers all reports arising from the First Impressions Project. This project identifies the things that help (or hinder) consumers finding their way to, and around, a given health service.

Last updated: 27/6/2019