HCCA is the peak health consumer advocacy body in the ACT, supporting and developing health consumer perspectives and policy in the Territory for over 30 years. HCCA is an organisation through which everyone can participate in policy, planning and service decisions that affect their health. HCCA works to improve the quality and availability of health services, supports consumers to identify shared priorities about health and represents these views to the ACT Government.


Read More

  • icon Acronyms and nuns: We find jargon and the use of acronyms very challenging. Recently I was in a meeting with doctors and they were talking about the important role NUMS play in medical education. Only, I thought they said 'nuns' and was terribly confused. It was a useful reminder of the difficulty acronyms pose for consumers in the health system.Here's a recent collection that has been flying around our committees.ACTPASACT Patient Administration System ADONAssistant Director of Nursing ANUAustralian National… 3 weeks ago
  • icon Health Literacy for All: This work was completed as part of the consumer-led Health Literacy for Allproject that ran from June 2011 to June 2014. This project was an initiative of the Health Care Consumers Association (HCCA) of the ACT and was funded by a Health Promotion grant from the ACT Government.HCCA has more than thirty years of experience in increasing consumer access to information about the health system. With the increasing complexity of our health system, it has become even more important for consumers to have… 1 month ago
  • icon Australian Health Care Reform Alliance Summit – Canberra, 15-16 July 2014: The Australian Health Care Reform Alliance held a summit in Canberra in July. Four members of HCCA attended: Russell McGowan, Bill Heins, Fran Parker and Sue Andrews. We encourage consumer representativeness to share reports on events they attend and Sue Andrews has provided the following report on the summit.The AHCRA summit brought together its peak body membership as well as a range of speakers offering expert health research and industry perspectives in the context of the election of the Abbot… 2 months ago
  • icon International Patient and Family Centred Care Conference #6: Providence Health Care – Shared Care Partners for Patients Like every other health service Providence are looking at an ageing demographic that is threatening to overload their health care system and this has prompted health care funders to understand that there is a need to have activated, engaged patients. Supporting people to self-manage is certainly one way to deal with the challenge but you can’t have activated and engaged patients who are skilled at self-management… 2 months ago
  • icon International and Patient Centred Care Conference #5: From Partners in Care to Partners in Research –Sue Sheridan, Director of Patient Engagement at PCORII have been following the development of PCORI from afar. PCORI is the Patient-Centered Outcomes Research Institute.What intrigued me was that here was  a body focused on supporting consumer priorities for research and had a core criteria of involving consumers as partners in the development of the research questions, on the research team, analysing results… 2 months ago
  • icon An interesting article on the possible effects of the GP co-payment and how it is effecting health services in Adelaide. How do you think the GP co-payment will effect ACT Health Services? http://www.adelaidenow.com.au/news/south-australia/gp-copayment-alarm-as-serial-patients-plague-royal-adelaide-hospital/story-fni6uo1m-1227006523050?nk=12b3d50f0b51a23361d9b35c81fd2544 2 months ago
  • icon Yesterday HCCA Co-hosted with ACT Medicare Local a Consumer workshop on the role the new Primary Healthcare Networks (PHNs) and how to improve consumer engagement in PHN and primary healthcare it was great to have such a big group of consumers to discuss key issues! What role do you think PHNs should play in primary health care? 2 months ago
  • icon Our Consumer Representative Program Coordinator Caitlin Stamford is excited about Consumer Representative Training tomorrow! Here she is getting ready! 2 months ago
  • icon A new exciting tool for consumers!The healthdirect Symptom Checker is an online tool for consumers to check their symptoms and get trusted information and advice on what to do next. It is not a diagnostic tool or substitute for face to face care. The Symptom Checker assists the user to work through their symptoms and determine the best course of action for treatment. This is especially helpful out of business hours if their local GP is not available and its not an emergency but they need health advice on what to do! What do you think? http://www.healthdirect.gov.au/symptom-checker/tool?symptom=GNRC 2 months ago
  • icon Interested in out of pocket costs in health care? Consumers Health Forum have published a series of articles on health financing and the costs of health care . Well worth reading. #mustread 3 months ago