A consumer representative is someone who is endorsed by the Health Care Consumers’ Association of the ACT (HCCA) to represent the views and interests of health consumers.
Our Consumer Representatives Program provides skilled representatives to more than 50 committees across the ACT health system.
HCCA consumer representatives have experience of health services primarily as consumers of services. They commit to being well informed about relevant health issues and representing a broad range of consumer views by ensuring they are accountable to others through HCCA and other community groups.
We provide training, support and resource materials for consumer representatives, help representatives to feedback to the community, and identify potential nominees for committees and advisory boards.
When contacting HCCA about a consumer rep it helps us if you can provide the following information at least one month prior to the first meeting:
- Terms of reference for the Committee
- How often, when and where it meets
- How it links with other committees and decision-making bodies
- Whether the committee pays sitting fees or out -of -pocket expenses to the consumer representative
- Committee contact details including email and telephone and mailing address
- Any other information including websites that provide background information about the committee or issue.
It takes about four weeks for HCCA to complete the process of advertising, recruiting and selecting a consumer representative. We advertise vacancies to consumer networks via email and our newsletter. People nominate for positions and these nominations are sent to the Consumer Representatives Sub-Committee to assess nominations and make a recommendation.
You can request our help to find a consumer representative by completing the online form below. For more information contact Kate Gorman, the Manager Consumer and Community Participation on 02 6230 7800 or [email protected].