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Our Expertise

We have expertise in all areas of consumer participation and consultation, health service infrastructure and design, policy review and development, consumer driven research, and health literacy.

Consumer Participation and Involvement

We can provide information and advice about how to effectively involve consumers and facilitate consumer participation in health service organisations. Please contact the Consumer Participation team on 6230 7800 to discuss your request.

Training for Consumer Representatives

We offer training for consumer representatives for health service organisations. Our list of upcoming trainings can be found on our training page. Please contact the Consumer Participation team at HCCA for more information, or to discuss a custom training event for your organisation.

Health Infrastructure

HCCA has expertise in consumer needs in health infrastructure. We can advise on new building work or retrofit/ renovation projects and assess existing infrastructure for consumer issues and improvements. Please contact the Consumer Participation team on 6230 7800 to discuss your needs.


We undertake research into consumer experiences of health care. You can see some of our research publications on our publications page.

HCCA supports consumer participation in research and conducts research into the consumer experience of health and social care. We promote and share opportunities for consumers and community members to participate in research – this includes in governance and advisory roles, as co-researchers and as participants in research projects.

We offer good practice advice to researchers seeking to involve consumers and community members.

HCCA also supports the translation and dissemination of research findings to consumer and community audiences.

HCCA can provide consumer experience research and consultation activities on a consultancy basis. Our areas of focus include qualitative research design, co-design processes, consumer interviews, focus groups and workshops, and the design, promotion and analysis of consumer surveys. We can also assist with plain English translations of research documents.

For more information contact our Manager Research and Projects at [email protected] or phone 02 6230 7800.


We can advise on and facilitate consultation with consumers for health service organisations and non-government organisations. This can include consumer focus groups, interviews and surveys. Please contact the HCCA office to discuss your needs.

Training for Health Service Staff

We can provide training for health service staff and students on all aspects of consumer participation and involvement. Please contact the HCCA office for more information and how we can customise training for your organisation.

Advice on Health Literacy

We provide health service organisations with advice about improving health literacy for consumers and staff.

We can review health information such as electronic and printed resources, and assess environmental health literacy such as wayfinding and signage. Please contact the HCCA office on 6230 7800 to discuss your needs and how we can help.


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