Resources

Understanding the Menopause Experiences of Multicultural Women

Published: 2026 Inclusive Health Care Medicines Quality and Safety in Health Care Self-Management

This report includes stories from women with African, Chinese, Mexican, Indian, Pakistani, Italian and Pacific Islander backgrounds. They discuss the approach needed to make sure menopause information reaches multicultural communities better.

Understanding Trans, Gender Diverse and Intersex Experiences of Menopause Symptoms

Published: 2026 Inclusive Health Care Medicines Quality and Safety in Health Care Self-Management

This report includes stories from trans, gender diverse and intersex people that highlight the challenges of their communities being underrepresented in menopause services and information. It outlines both the barriers they face in seeking treatment, as well as some key suggestions from participants about what could be done to make…

Canberra Health Literacy Hub Health Sector Resource Library

Published: 2023 Health Literacy/Patient Information

This resource library contains a tools and information to support health literate practice by health workers and organisations. This includes decision aids, communication guides, measurement tools and organisational toolkits.

First Impressions Project 2024

Published: 2025 Canberra Health Services Health Infrastructure Health Service Planning Inclusive Health Care

The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.

Factsheet: Writing Clear Health Information

Published: 2024 Health Literacy/Patient Information

This factsheet includes key steps and tips to make written information clear for consumers. Clearly written health information makes it easy to, find the information we need, understand how it applies to our situation and put it into action. These tips can be used by anyone who is writing about…

How can workers be inclusive

Published: 2023 Inclusive Health Care

This factsheet aims to support all health professionals in the ACT to better integrate inclusive practices into their work. It encourages professionals to consider the diversity of health care consumers, as well as the ability of consumers to identify issues and improve the health care system.

How can services be inclusive

Published: 2023 Inclusive Health Care

This factsheet aims to support health care services in the ACT to better integrate inclusive practices into their workplace culture, environment, and policies. It encourages services to consider the diversity of health care consumers, as well as the ability of consumers to identify issues and improve the health care system.

Introduction to Intersectionality

Published: 2023 Inclusive Health Care

This factsheet aims to provide a brief introduction to 'intersectionality' in health care.

Inclusive Health Care: Glossary

Published: 2023 Inclusive Health Care

This glossary is a list of key words and resources that may be useful when providing health care for consumers in the ACT.

Inclusive Health Care: Communication Tips

Published: 2023 Inclusive Health Care

This factsheet aims to provide health care services and workers with an understanding of inclusive communication. It provides some key tips and resources to help improve inclusive language and communication in health care.