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What we do

Health Care Consumers’ Association (HCCA) is the peak health consumer organisation in the ACT. We work to improve the quality and safety of health services and advocate for health equity for people living in the Canberra region.

HCCA helps consumers have a say in the design and delivery of health care and represents the needs and priorities of consumers to the ACT Government and health services.

Learn more about us

Canberra Health Literacy

Health literacy is the ability to get, understand and act on health information in daily life.  This is critical to good health – and consumer empowerment.

The Canberra Health Literacy website is a central point for health literacy information, resources, and training for the ACT.  It has information and resources for consumers, and for people who work for health and community services. It was developed by HCCA with support from ACT Health.

Find out more
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Important Information

You can find accessibility settings for this site by clicking the icon of a person in a circle on the left of the screen.

HCCA is not able to provide individual case management. We can provide some advice about who to contact if you are having an issue with your health care. You can find contact information for a range of issues on this page.

Your story can provide valuable information to health service evaluation. HCCA can use your experience anonymously in our advocacy and submissions. If you would like your story/voice heard by HCCA and considered for this purpose please send an email to [email protected].

For up to date information about COVID-19 please check the ACT Health Covid-19 website. For information about where to get a COVID-19 vaccination, go to the Department of Health and Aged Care website. You can also call the Australian Government’s Coronavirus Health Information Line on 1800 020 080.

Current Projects

Chronic Conditions Network

From our work in the integrated care project and our broader advocacy in chronic conditions, we have identified a need for a coordinated network to bring together community organisations dedicated to support and advocacy for people living with chronic conditions.
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Using Medicines for Better Health

Using Medicines for Better Health Project

As of September 2023, two grants have been awarded to the Quality Use of Medicines Alliance, to support consumer health literacy and improve the use of medicines in Australia. The grants will see peak health and consumer organisations working together. The grants will run over a 2-year period. They will…
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Patient Navigation Co-Design Project

In 2022 HCCA is working with Canberra Health Services to co-design a new Patient Navigation Service to make it easier for people with complex and chronic health conditions to get the care, support, and information they need, when and how they need it. The project includes the co-design of a…
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Get involved

Interested in what we do? HCCA welcomes people and organisations who share its aims, objectives and values. You can come to one of our events, sign up for our newsletter, find your voice at one of our consultations, or become a member of HCCA. You can dip your toes in at one of our events, or get fully immersed in our consumer representatives program.
We value everyone’s input and all levels of involvement. We value diverse opinions and their importance in effective consumer involvement.

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