What we do
Health Care Consumers’ Association (HCCA) is the peak health consumer organisation in the ACT. We work to improve the quality and safety of health services and advocate for health equity for people living in the Canberra region.
HCCA helps consumers have a say in the design and delivery of health care and represents the needs and priorities of consumers to the ACT Government and health services.Learn more about us
Canberra Health Literacy
Health literacy is the ability to get, understand and act on health information in daily life. This is critical to good health – and consumer empowerment.
The Canberra Health Literacy website is a central point for health literacy information, resources, and training for the ACT. It has information and resources for consumers, and for people who work for health and community services. It was developed by HCCA with support from ACT Health.Find out more
Patient Navigation Co-Design ProjectIn 2022 HCCA is working with Canberra Health Services to co-design a new Patient Navigation Service to make it easier for people with complex and chronic health conditions to get the care, support, and information they need, when and how they need it. The project includes the co-design of a…
Health consumers speak: What integrated care means to usThere is an increasing focus on “integrated” health care by both health services and policy makers. It sounds good, but what does it really mean to health care consumers? This project asks what integrated care means to health care consumers in the ACT. Our focus is on what integrated care…
Chronic Conditions NetworkFrom our work in the integrated care project and our broader advocacy in chronic conditions, we have identified a need for a coordinated network to bring together community organisations dedicated to support and advocacy for people living with chronic conditions.