What we do
Health Care Consumers’ Association (HCCA) is the peak health consumer organisation in the ACT. We work to improve the quality and safety of health services and advocate for health equity for people living in the Canberra region.
HCCA helps consumers have a say in the design and delivery of health care and represents the needs and priorities of consumers to the ACT Government and health services.
Learn more about usCanberra Health Literacy
Health literacy is the ability to get, understand and act on health information in daily life. This is critical to good health – and consumer empowerment.
The Canberra Health Literacy website is a central point for health literacy information, resources, and training for the ACT. It has information and resources for consumers, and for people who work for health and community services. It was developed by HCCA with support from ACT Health.
Find out more
Current Projects
Community Health Literacy Project
Health literacy describes the confidence, motivation, and skills we each draw on to get, understand and use health information in daily life. The Community Health Literacy Project has developed a range of resources to help health consumers build their health literacy, and to assist health and community professionals to make…Read More
Looking after your health with a long-term condition: culturally diverse community perspectives
This project will hear from people from culturally and linguistically diverse backgrounds in the ACT, about how they look after their health with a long-term condition, what makes this challenging, and what changes would make it easier. We will hear from people who speak Mandarin, Cantonese, Dinka Bor or Vietnamese…Read More
Patient Navigation Co-Design Project
In 2022 HCCA is working with Canberra Health Services to co-design a new Patient Navigation Service to make it easier for people with complex and chronic health conditions to get the care, support, and information they need, when and how they need it. The project includes the co-design of a…Read More
Get involved
Interested in what we do? HCCA welcomes people and organisations who share its aims, objectives and values. You can come to one of our events, sign up for our newsletter, find your voice at one of our consultations, or become a member of HCCA. You can dip your toes in at one of our events, or get fully immersed in our consumer representatives program.
We value everyone’s input and all levels of involvement. We value diverse opinions and their importance in effective consumer involvement.