What we do
Health Care Consumers’ Association (HCCA) is the peak advocacy organisation for health consumers in the ACT. We work to improve the quality and safety of health services and advocate for health equity for people living in the Canberra region.
HCCA helps consumers have a say in the design and delivery of health care and represents the needs and priorities of consumers to the ACT Government and health services.
Learn more about usCanberra Health Literacy
Health literacy is the ability to get, understand and act on health information in daily life. This is critical to good health – and consumer empowerment.
The Canberra Health Literacy website is a central point for health literacy information, resources, and training for the ACT. It has information and resources for consumers, and for people who work for health and community services. It was developed by HCCA with support from ACT Health.
Find out more
Current Projects
Chronic Conditions Network
From our work in the integrated care project and our broader advocacy in chronic conditions, we have identified a need for a coordinated network to bring together community organisations dedicated to support and advocacy for people living with chronic conditions.Read More
Using Medicines for Better Health Project
HCCA is part of the Quality Use of Medicines (QUM) Alliance, which has been awarded grants to support consumer health literacy and improve the safe use of medicines across Australia. The first round (2023–2025) focuses on atopic dermatitis, gout, antidepressants in older people, and oral anticoagulants. The second round (2025–2027)…Read More
Disability and Health Literacy in the ACT
HCCA is undertaking a research project to understand the health literacy needs of people with disability living in the ACT and those that support them, including carers, support providers, advocates and health care workers.Read More
Get involved
Interested in what we do? HCCA welcomes people and organisations who share its aims, objectives and values. You can come to one of our events, sign up for our newsletter, find your voice at one of our consultations, or become a member of HCCA. You can dip your toes in at one of our events, or get fully immersed in our consumer representatives program.
We value everyone’s input and all levels of involvement. We value diverse opinions and their importance in effective consumer involvement.