What we do
Health Care Consumers’ Association (HCCA) is the peak health consumer organisation in the ACT. We work to improve the quality and safety of health services and advocate for health equity for people living in the Canberra region.
HCCA helps consumers have a say in the design and delivery of health care and represents the needs and priorities of consumers to the ACT Government and health services.Learn more about us
Canberra Health Literacy
Health literacy is the ability to get, understand and act on health information in daily life. This is critical to good health – and consumer empowerment.
The Canberra Health Literacy website is a central point for health literacy information, resources, and training for the ACT. It has information and resources for consumers, and for people who work for health and community services. It was developed by HCCA with support from ACT Health.Find out more
Community Health Literacy ProjectHealth literacy describes the confidence, motivation, and skills we each draw on to get, understand and use health information in daily life. The Community Health Literacy Project has developed a range of resources to help health consumers build their health literacy, and to assist health and community professionals to make…
Looking after your health with a long-term condition: culturally diverse community perspectivesThis project will hear from people from culturally and linguistically diverse backgrounds in the ACT, about how they look after their health with a long-term condition, what makes this challenging, and what changes would make it easier. We will hear from people who speak Mandarin, Cantonese, Dinka Bor or Vietnamese…
Patient Navigation Co-Design ProjectIn 2022 HCCA is working with Canberra Health Services to co-design a new Patient Navigation Service to make it easier for people with complex and chronic health conditions to get the care, support, and information they need, when and how they need it. The project includes the co-design of a…