We have an energetic and committed team at HCCA who work to support our members and consumer representatives and ensure that there is a strong consumer voice in the planning, delivery, review and monitoring of health services in the ACT.
Darlene has been involved in the consumer movement since the late 1990s. She is an eminent advocate for health consumers with an excellent knowledge of the health system, both locally and nationally. Darlene has a strong, practical understanding of community engagement principles. She has been the Executive Director of Health Care Consumers’ Association Incorporated since 2008. She is a board member of the Capital Health Network and is also a member of the Australian Health Practitioner Regulation Agency (AHPRA) Community Reference Group and the Consumer Reference Group for Wiser Health Care. She has had a long standing interest in improving the quality and safety of heath care and has been involved with the Australian Medical Council, Australian Commission for the Safety and Quality of Health Care and the the NPS, most recently as a member of the Choosing Wisely Advisory Group.
Manager, Consumer and Community Participation
Kate started working at HCCA in February 2015 as a Project Officer on the Consumer Representatives Program. Health, and the way we experience health care, is an interest which has developed in recent years as she has supported family members needing treatment and care. Since completing consumer representatives training in 2015, Kate has brought her experiences as a parent to committees relating to children’s health. She is greatly enjoying learning about advocacy and the role of consumer representatives in improving health care.
Consumer Participation Coordinator – Health Infrastructure
Anne joined HCCA in October 2019 as the Consumer Participation Coordinator – Health Infrastructure. Her interest in health issues, including palliative and end of life care, developed during her employment as a policy officer with COTA (Council on the Ageing) at both the national and ACT level. Prior to that, Anne worked on Commonwealth and ACT Government policy and programs focused on improving health and wellbeing outcomes for vulnerable children, adults and families. Anne enjoys working with consumers to ensure that health infrastructure projects are designed around their needs.
Kathryn has wide-ranging experience in the health sector including pharmaceutical policy and medication safety, having previously worked with the Department of Health and Ageing, as well as Divisions of General Practice. She has particular interests in the Quality Use of Medicines and consumer participation in health care. Kathryn has a Bachelor of Arts (Policy Studies) and a Graduate Certificate in Public Health, both from the University of NSW. She has been working with HCCA since 2012. She enjoys consulting with members on policy issues, writing submissions and being part of the Policy and Research Team.
Kristal joined the HCCA as a Project Officer in October 2017. She has lived and worked in the UK, Korea, Indonesia, South America and Darwin and now calls Canberra home with her husband and young son. A sociologist strongly motivated by matters of equality and social justice, she has experience in designing, teaching and doing social research on a broad range of issues such as natural and cultural resource management, livelihoods, gender equality, international policy, and chronic conditions management. Kristal’s role with the Policy and Research team allows her to work on a variety of research projects with consumers and health professionals, to improve health care in the ACT.
Coordinator, Community Health Literacy Project
Sarah has worked at HCCA since March 2016, in the policy team. She has worked for not-for-profit organisations in policy, research, communications and administrative roles; and holds a PhD in Sociology from the ANU. Most recently she worked at the Consumers’ Health Forum of Australia. As a parent of a young child Sarah has a new appreciation of how important accessible, affordable, safe and high quality health services are to each of us. Sarah is looking forward to working with HCCA and its members.
Project Officer, Community Health Literacy Project
Jessica joined HCCA in October 2019 after over a decade in the Australian Public Service. In previous roles she delivered high-profile infrastructure and land management projects, but is excited to finally pursue her passion for public health. Jessica has post-graduate qualifications in public health and joins the HCCA team to help improve health literacy in the ACT. She is also Secretary of the Friends of the Birth Centres voluntary committee, an advocacy group for evidence-based maternity care and informed choice for Canberra families.
Multicultural Liaison Officer
Yelin is fluent in Spanish and English and moved to Australia in 1997. She has a Bachelor of Community Education with a major in Community Development from the University of Canberra. Currently, Yelin is the Multicultural Liaison Officer at the Health Care Consumers’ Association of the ACT (HCCA). Yelin has been working at HCCA since 2011, initially in an administrative capacity. In her role as Multicultural Liaison Officer, Yelin fosters networks with multicultural community organisations and diverse communities from culturally and linguistically diverse backgrounds. Yelin brings her personal experience and knowledge to enrich her work with the multicultural community sector, including her interest in supporting disadvantaged communities and her own understanding of being a migrant to Australia.
Health Literacy Officer
Claudia has extensive experience in health promotion and community development, having worked for a number of territory, state and national agencies in Canberra and Sydney, including the Consumer’s Health Forum, the Consumer’s Federation of Australia, BreastScreen ACT and HCCA many moons ago. She has recently returned to Canberra and is keen to get back into the sector and advance health literacy among consumers. She also brings rich personal experience in being a carer, parent and living well with chronic conditions.
Sandra joined HCCA in August 2012 as Administration Officer. Sandra is responsible for managing HCCA’s membership, office administration duties, secretariat to the HCCA Executive Committee. Sandra has also worked in the Consumer Representatives Program. Sandra is fluent in Spanish. She has a bachelor of Business Administration and is currently doing a Masters in Management at the University of Canberra. Sandra enjoys working at HCCA and learning about the consumers’ health movement in Canberra and the region.
Liz joined HCCA in July 2018 as Administration Officer. Liz has worked in a variety of health and advocacy related organisations including the Department of Health and Ageing, a specialist medical practice and several non-government organisations. Her roles have encompassed ministerial liaison, policy development, administration, advocacy for the aged and first aid event management. Liz has a Bachelor of Arts (Aust History and Aboriginal Studies) from ANU. Though born and raised in Canberra, Liz has lived and worked overseas and interstate at different stages of her career. With three children, ageing relatives and a large extended family, Liz has both personal and professional experience in assisting others to navigate the health system.
Karen is very pleased to become part of Health Care Consumers’ Association as an Administration Officer for the Consumer Participation and the Health Literacy teams and is looking forward to putting her writing and editing skills and background in community media to good use. Karen has lived and worked in various parts of Australia including Darwin and in the UK. She enjoys the challenge of adapting to a new environment and learning about consumers’ rights in our health system.
Last updated: 13/11/2019