We have an energetic and committed team at HCCA who work to support our members and consumer representatives and ensure that there is a strong consumer voice in the planning, delivery, review and monitoring of health services in the ACT.
Darlene has been involved in the consumer movement since the late 1990s. She is an eminent advocate for health consumers with an excellent knowledge of the health system, both locally and nationally. Darlene has a strong, practical understanding of community engagement principles. She has been the Executive Director of Health Care Consumers’ Association Incorporated since 2008. She is a board member of the Capital Health Network and Meridian. She has had a long standing interest in improving the quality and safety of heath care and has been involved with the Australian Medical Council, Australian Commission for the Safety and Quality of Health Care and the NPS.
Manager, Consumer and Community Participation
Kate started working at HCCA in February 2015 as a Project Officer on the Consumer Representatives Program. Health, and the way we experience health care, is an interest which has developed in recent years as she has supported family members needing treatment and care. Since completing consumer representatives training in 2015, Kate has brought her experiences as a parent to committees relating to children’s health. She is greatly enjoying learning about advocacy and the role of consumer representatives in improving health care.
Health Literacy Officer
Claudia has extensive experience in health promotion and community development, having worked for a number of territory, state and national agencies in Canberra and Sydney, including the Consumer’s Health Forum, the Consumer’s Federation of Australia, BreastScreen ACT and HCCA many moons ago. She has recently returned to Canberra and is keen to get back into the sector and advance health literacy among consumers. She also brings rich personal experience in being a carer, parent and living well with chronic conditions.
Health Literacy Project Officer
C (they/them) joined HCCA in November 2021. C has a background in systemic advocacy and community engagement. They have worked at the ANU and CIT Student Associations, Women with Disabilities ACT and Carers ACT. They are passionate about equitable access to health care, particularly for LGBTQIA+ and disabled people like themself. C is also a member of the ACT Disability Reference Group and the Disability Leadership Institute.
Multicultural Liaison Officer
Ivapene is a proud Canberran of Samoan heritage, wife and mother of 3. She holds a Bachelor of Social Work and a Master of International Social Development. She brings over 20 years of community development experience including working and living across cultures in the Pacific and Africa. She is passionate about inclusion and is excited to advocate for the health care needs of culturally and linguistically diverse communities in the ACT in her role as Multicultural Liaison Officer.
Manager of Research and Projects
Sarah has worked at HCCA since March 2016, in the policy and research team. More recently she has been managing our projects and research. She has worked for not-for-profit organisations in policy, research, communications and administrative roles; and holds a PhD in Sociology from the ANU. Sarah has consulted at local, national and international health and human service organisations. She worked at Homelessness Australian, ACT Shelter, the Consumers’ Health Forum of Australia and tutored and lectured at the ANU. As a parent of a young child Sarah has a new appreciation of how important accessible, affordable, safe and high quality health services are to each of us.
Project Officer, Community Health Literacy Project
Geraldine joined HCCA in January 2020 as part of the Community Heath Literacy Project team. She has a Master of Nutrition and Dietetics and has experience delivering a range of community based health promotion projects. She has a strong belief in social justice and in reducing the health inequities faced by marginalised and stigmatised groups. She has spent over 15 years working in the areas of community development, community consultation and engagement, service planning, policy, and managing a range of State and Commonwealth government funded programs.
Kathryn has wide-ranging experience in the health sector including pharmaceutical policy and medication safety, having previously worked with the Department of Health and Ageing, as well as Divisions of General Practice. She has particular interests in the Quality Use of Medicines and consumer participation in health care. Kathryn has a Bachelor of Arts (Policy Studies) and a Graduate Certificate in Public Health, both from the University of NSW. She has been working with HCCA since 2012. She enjoys consulting with members on policy issues, writing submissions and being part of the Policy and Research Team.
Policy and Research Officer
Sophia joined HCCA in September 2021 as a member of the Policy and Research team. She first joined HCCA as a consumer representative and is passionate about ameliorating structural inequalities in health-care and advocating for an intersectional, consumer-centred approach to health. Prior to joining HCCA, Sophia’s experience centred around disability policy, research and systemic advocacy.
Project Officer, Digital Health
Jessica joined HCCA in October 2019 after over a decade in the Australian Public Service. In previous roles she delivered high-profile infrastructure and land management projects, but is excited to finally pursue her passion for public health. Jessica has post-graduate qualifications in public health and joins the HCCA team to help improve health literacy in the ACT. She is also Secretary of the Friends of the Birth Centres voluntary committee, an advocacy group for evidence-based maternity care and informed choice for Canberra families.
Sandra joined HCCA in August 2012 as Administration Officer. Sandra is responsible for managing HCCA’s membership, office administration duties, secretariat to the HCCA Executive Committee and finances. Sandra has also worked in the Consumer Representatives Program. Sandra is fluent in Spanish. She has a bachelor of Business Administration and a Masters in Management. Sandra enjoys working at HCCA and learning about the consumers’ health movement in Canberra and the region.
Monica joined HCCA in September 2020 as a administration officer supporting the Consumer Participation and the Health Literacy teams. She has completed studies in science, public health and law. Outside of work she enjoys volunteering in her local community. Monica is excited to provide assistance to HCCA in undertaking its important work and learning more about the role of consumer participation in health care.
Last updated: 2/12/2021