First Impressions Project 2024
Published: 2025 Local
The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.Experiences of Older Adults with Dementia and Behavioural and Psychological Symptoms of Dementia (BPSD): Understanding Healthcare Access in Residential Settings
Published: 2024 Local
Meeting the healthcare needs of people with dementia experiencing behavioural and psychological symptoms of dementia is challenging. This report explores how people with dementia living in residential aged care accessed healthcare and their experiences of care during hospital presentations and admissions. This report also investigates the experiences of family carers…ACT Multicultural Primary Care Needs Assessment
Published: 2024 Local
HCCA in partnership with Multicultural Hub Canberra was contracted by Capital Health Network (CHN) to engage with multicultural communities and understand the challenges multicultural communities in the ACT face when accessing primary health services. By engaging directly with members of the multicultural community, this report aimed to uncover specific barriers…Improving health care in the ACT: HCCA’s contribution
Published: 2024
This report outlines HCCA's contribution to building a consumer-centred health system that provides safe, accessible, and high-quality health care in the ACT over the period of our 2021-2024 Strategic Plan.Integrated Care in the ACT Region: Consumer perspectives
Published: 2024 Local
The ACT has pursued integrated health care for decades, aiming to improve consumer experiences and quality of care for those with long-term conditions. Better integration of health services improves consumer experience, ensures high-quality care for those with long-term conditions, and addresses service fragmentation. This is the second report from the…Consumer Representatives Program Review: 2019-2023
Published: 2023 Local
This Report shares findings from a 2023 internal review of the HCCA Consumer Representatives Program. It draws on a context scan, literature review, analysis of implementation of recommendations from past Program reviews, and interviews as well as surveys of consumer representatives and committee Chairs and Secretariats. The Report finds that…Reflections on Consumer Involvement in the Canberra Hospital Expansion Project
Published: 2023 Local
This report documents the experience and reflections of consumer representatives, community organisation representatives, and HCCA staff on their involvement in the Canberra Hospital Expansion Project (CHEP). It captures the process, experience, and learnings of participation from a consumer/ community organisation perspective, with the intention of informing future consumer participation in…Integrated Care in the ACT Region: Conversations with service providers
Published: 2023 Local
The ACT has sought more integrated health care for several decades as can be seen through the many health related policies and frameworks. Across Australia and internationally, better integration of health services serves to improve consumer experience of care, provide high quality care for the increasing number of people with…Looking after your health with a long-term condition: Perspectives from international students living in the ACT
Published: 2022 Local
This report shares the findings from community-centered research that investigates how international students undertaking tertiary education in the ACT look after their health when they have a long-term health condition. The report explores the everyday strategies that international students use to look after their health, and some of the difficulties…“I try not to see a doctor unless I really have to”: Perspectives of older Chinese migrants to the ACT about long-term conditions self-management
Published: 2022 Local
This report explores how Chinese migrants to the ACT, who are 55 or older, look after their health when they have one or more long-term condition. It reports on learning from in-depth semi-structured conversations with 21 participants, and shares the findings.