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Feedback always welcome

HCCA aims to provide services of a high standard and quality, and which are consistent with its strategic directions, vision and mission.

We welcomed feedback, both positive and negative, from members, committee and reference groups members, consumer representatives, agencies and anyone who has dealings with the organisation.

You have the right to complain about HCCA, its policies and personnel; and to make suggestions about how services can improve. We also recognises the importance of privacy, confidentiality and fairness in dealing with any complaint.

Anybody who deals with HCCA can complain about any aspect of the organisation’s operation that they are not satisfied with, including:

  • treatment by staff and management
  • quality of service
  • time taken to respond to requests for service
  • decisions of HCCA committees

You can download a copy of HCCA Complaints Procedure from this link:  HCCA Complaints Procedure PDF

Advice on lodging a complaint

Include in your complaint:

  • the main facts
  • relevant dates and times
  • description of the complaint
  • your contact information
  • any documentation
  • what outcome you would like from lodging the complaint.

We will let you know that we have received your complaint, what we will do in response, and when we will do it by.  We will also give you the contact details of the person from HCCA who will be responsible for handling your complaint.

Making a complaint

Complaints may be made verbally or in writing.

You can leave feedback by:

Phone: 02 6230 7800 or by

Letter to:   The Executive Director, HCCA, 100 Maitland Street, Hackett ACT 2602

Email to:  [email protected] with the subject line “Complaint” or “Feedback”.

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