HCCA provides training for people interested in becoming consumer representatives. The training is free and conducted in a relaxed atmosphere. People share their views and experiences of health services in the ACT, and learn about consumer participation and how it benefits the health system. Participants meet experienced consumer representatives and hear about the consumer representative role first hand.

Consumer representative training covers the following modules: 

  • What is consumer participation?
  • What are consumer perspectives?
  • Navigating our health system
  • The importance of health literacy
  • How to keep ourselves safe in our health system

If you would like more information about the training or to register your interest contact the office on 6230 7800.

What do participants say about our training?

“The training is not only useful for those hoping to become a consumer representative, but it would also be useful for anyone who needs to navigate the ACT Health system .”

“A great introduction into the health system and how we can effect change.”

“Training assisted my own needs to health care [and] provided what I need to assist the community in regards to health issues.” 

Upcoming Training: Consumer Participation

Are you, or someone you know, interested in learning more about how consumers (all of us) can participate in and improve our health system? Would you like to learn more about the ACT health system, and have an opportunity to speak up for consumers of health services?

HCCA offers a free, two day Consumer Participation Training course. All are welcome to attend.

For more information about upcoming trainings, please contact Kate Gorman at [email protected] or on 6230 7800.

 

A three-panel image, the first and last panel are of handwritten responses to the question “What matters to me about health care is…” The centre image is of a group of consumer representatives with the words “Thank you” on the wall behind them.

Image Description: A three panel image, the first and last panel are of handwritten responses to the question “What matters to me about health care is…” the responses are: “Know what is available when you need help”, “Treating the patient as valuable or important”, “That everyone has equal access”, “Good communication between health care services, doctors and nurses”, “That meets my needs” and “Listening to the person”. The centre image is of a group of consumer representatives with the words “Thank you” on the wall behind them.

Last updated: 22/6/2021