Advice Paper – Consumer centred Design for Short to Medium Stay Residential Facilities August 2026
Published: 2025
This paper provides practical advice on consumer-centred design principles and applications for short to medium stay residential health facilities.Advice Paper – Community Health Centre Design August 2026
Published: 2026
This paper provides advice on practical design principles and features which support people seeking health care in (non-inpatient) community health facilities in the ACT.Understanding the Menopause Experiences of Multicultural Women
Published: 2026 National
This report includes stories from women with African, Chinese, Mexican, Indian, Pakistani, Italian and Pacific Islander backgrounds. They discuss the approach needed to make sure menopause information reaches multicultural communities better.Understanding Trans, Gender Diverse and Intersex Experiences of Menopause Symptoms
Published: 2026 National
This report includes stories from trans, gender diverse and intersex people that highlight the challenges of their communities being underrepresented in menopause services and information. It outlines both the barriers they face in seeking treatment, as well as some key suggestions from participants about what could be done to make…Disability and Health Literacy in the ACT
Published: 2025 Local
This is the final report from the Disability and Health Literacy in the ACT project, which was funded by the ACT Health and Community Services Directorate.HICRG Advice Paper: All Gender Facilities
Published: 2025
HICRG Advice Paper: This paper discusses All Gender toilets and how to make public toilets inclusive to all.First Impressions Project 2024
Published: 2025 Local
The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.Experiences of Older Adults with Dementia and Behavioural and Psychological Symptoms of Dementia (BPSD): Understanding Healthcare Access in Residential Settings
Published: 2024 Local
Meeting the healthcare needs of people with dementia experiencing behavioural and psychological symptoms of dementia is challenging. This report explores how people with dementia living in residential aged care accessed healthcare and their experiences of care during hospital presentations and admissions. This report also investigates the experiences of family carers…How can workers be inclusive
Published: 2023
This factsheet aims to support all health professionals in the ACT to better integrate inclusive practices into their work. It encourages professionals to consider the diversity of health care consumers, as well as the ability of consumers to identify issues and improve the health care system.