HCCA Code of Conduct for Members, Consumer Representatives and Volunteers

This Code of Conduct applies to HCCA members, consumer representatives and volunteers.

The Code of Conduct is focussed around three key areas:

  • Respect for people and the law
  • Professional and personal integrity
  • Privacy and confidentiality

 Respect for people and the law

  • Treat people with respect for their different values, beliefs, cultures, religions and social and economic status.
  • Refrain from any act or statement which could be interpreted as bullying or harassment.
  • Value and acknowledge the contribution of others and engage co-operatively

Professional and personal integrity

  • Be aware of and comply with the laws and policies that apply to a particular issue.
  • Question a direction or a policy if you believe it is unreasonable, unethical or unlawful.
  • Report any illegalities of which you become aware.
  • Act in a professional manner with honesty and integrity, avoiding conduct that would negatively impact the reputation of HCCA.
  • Declare any potential for conflict of interest, and stand aside when conflict of interest exists or is perceived to exist by others.
  • Act transparently and within your authority.
  • Be objective and unprejudiced in your approach, considering each case on its own merits.
  • Do not use your position to gain an advantage for yourself, family or friends.
  • Consider the broader impact of your decisions on your consumer relationships, the community and HCCA.

 Privacy and confidentiality

 Members and Volunteers Code of Conduct: Application

  • At all times appropriate levels of privacy and confidentiality should be observed in verbal and written communication.
  • Maintain confidentiality of information communicated in a private context.
  • Asking consumer representatives to observe the confidentiality and privacy of information will not prevent participants from communicating with other community members on general principles and issues as they need. If the consumer representative is unsure it is important that they check and seek clarification from the chairperson of the committee that they are a part of.
  • Do not make statements to the media – HCCA has a delegated media spokesperson who is the only person authorised to makes public statements on behalf of the organisation.
  • The HCCA Privacy and Confidentiality applies.

Consumers Representatives as members of committees

  • A consumer representative while appointed by HCCA to a committee, is to represent the views of the community, and not any personal views and should not purport to represent the views of HCCA. This applies to any business of the committee, both in and out of session, and to any dealings with the general public.
  • A consumer representative must maintain the level of confidentiality required by the level and type of business conducted by the committee at all times.
  • If the committee is dealing with an issue that the consumer representative believes is not being adequately addressed by the committee then the representative should discuss this with the chair of the committee and/or the Executive Director of HCCA before taking any action in relation to this issue.

A code of conduct agreement for HCCA consumer representatives can be found at https://www.hcca.org.au/consumer-representatives/code-of-conduct-agreement-for-consumer-representatives/


 Breaches of the Code of Conduct may result in a member or volunteer facing disciplinary actions, including removal from a committee/s or expulsion from the organisation.


Related policy and legislation:


Last updated: 13/7/2021