Published: 2023This document is the framework which supports HCCA’s purpose to empower consumers to have control and understanding of their own health and increase their awareness of, and ability to influence control over, the social determinants of health in our communities.
Published: 2020This Code of Conduct applies to HCCA members, consumer representatives and volunteers. The Code of Conduct aligns with our Constitution. The Code of Conduct is focused around three key areas: 1. Respect for people and the law 2. Professional and personal integrity 3. Privacy and confidentiality
Published: 2021 LocalConstitution of the Health Care Consumers’ Association of the A.C.T. Incorporated, as last amended by members on 1 September 2021.
Published: 2022This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.
Published: 2020Health Care Consumers’ Association (HCCA) believes in the value of consumer-based research. We have developed this framework to guide our internal processes, and to explain our approach to external organisations undertaking health research. The Consumer-Based Research Framework defines and presents our ideal of consumer-based research. It explains what HCCA, as…
Published: 2020This chart outlines how HCCA develops our Policy Submissions.
Published: 2022This diagram outlines the way HCCA endorses consumer representatives for committees.