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Appendix 7 CHEP Requirements for Family and Carer Spaces

Published: 2025

This paper was informed by the views and experiences of healthcare consumers, including family members and carers, and members of the SPIRE Consumer Reference Group to outline the important requirements in family and carer spaces.

HCCA CSB Consumer Focus Groups Report

Published: 2025

This document provides recommendations from focus groups to improve different areas of the Critical Services Building at The Canberra Hospital.

HICRG Advice Paper: Consumer Journey Mapping

Published: 2025

HICRG Advice Paper: This paper discusses changes that can be made to improve the consumer journey through healthcare facilities.

HICRG Advice Paper: All Gender Facilities

Published: 2025

HICRG Advice Paper: This paper discusses All Gender toilets and how to make public toilets inclusive to all.

First Impressions Project 2024

Published: 2025 Local

The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.

Reflections on Consumer Involvement in the Canberra Hospital Expansion Project

Published: 2023 Local

This report documents the experience and reflections of consumer representatives, community organisation representatives, and HCCA staff on their involvement in the Canberra Hospital Expansion Project (CHEP). It captures the process, experience, and learnings of participation from a consumer/ community organisation perspective, with the intention of informing future consumer participation in…

Canberra Hospital Expansion Project – Briefing Document for Consumers

Published: 2021 Local

This document was originally created in 2021 for consumer representatives participating in design user groups for the Canberra Hospital's new Critical Services Building. It reflects what we had found in previous work, and we believe the design principles are applicable in future infrastructure projects.

Submission to ACT Government’s 2024-25 Budget Consultation

Published: 2024 Local

HCCA wants to see the 2024-25 ACT Budget address priorities in three key domains of health: 1. improving consumer access to specific support and health services; 2. improving the integration of care within the health system; and 3. supporting the community sector to meet demand for services.

Submission to Northside Hospital Planning and Design Consultation

Published: 2022 Local

The Northside Hospital is a welcome opportunity to address the distinctive health needs of ACT residents living in the area. This submission has been prepared in consultation with our members and community organisations to ensure the planning and design of the hospital adequately addresses the specific health needs of ACT…

ACT Health: University of Canberra Public Hospital Service Delivery Plan

Published: 2014 Local

HCCA made a submission to the ACT Government regarding the Service Delivery Plan for UCPH. We had extensive consultation with our members on the future provision of health services in Canberra both through public forums and from individual members and membership organisations.

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