HCCA Advice – North Canberra Hospital Emergency Department Improvements
Published: 2024
HCCA Advice: North Canberra Hospital Emergency Department Improvements discusses improvements that can be made to the current ED at NCH.HCCA Advice – Coombs Health Centre Paediatric Expansion
Published: 2024
HCCA Advice: This submission discusses consumer perspectives on the proposed paediatric expansion of the Coombs Community Health Centre.Appendix 7 CHEP Requirements for Family and Carer Spaces
Published: 2025
This paper was informed by the views and experiences of healthcare consumers, including family members and carers, and members of the SPIRE Consumer Reference Group to outline the important requirements in family and carer spaces.HCCA CSB Consumer Focus Groups Report
Published: 2025
This document provides recommendations from focus groups to improve different areas of the Critical Services Building at The Canberra Hospital.HICRG Advice Paper: Consumer Journey Mapping
Published: 2025
HICRG Advice Paper: This paper discusses changes that can be made to improve the consumer journey through healthcare facilities.HICRG Advice Paper: All Gender Facilities
Published: 2025
HICRG Advice Paper: This paper discusses All Gender toilets and how to make public toilets inclusive to all.First Impressions Project 2024
Published: 2025 Local
The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.Reflections on Consumer Involvement in the Canberra Hospital Expansion Project
Published: 2023 Local
This report documents the experience and reflections of consumer representatives, community organisation representatives, and HCCA staff on their involvement in the Canberra Hospital Expansion Project (CHEP). It captures the process, experience, and learnings of participation from a consumer/ community organisation perspective, with the intention of informing future consumer participation in…Canberra Hospital Expansion Project – Briefing Document for Consumers
Published: 2021 Local
This document was originally created in 2021 for consumer representatives participating in design user groups for the Canberra Hospital's new Critical Services Building. It reflects what we had found in previous work, and we believe the design principles are applicable in future infrastructure projects.Submission to ACT Government’s 2024-25 Budget Consultation
Published: 2024 Local
HCCA wants to see the 2024-25 ACT Budget address priorities in three key domains of health: 1. improving consumer access to specific support and health services; 2. improving the integration of care within the health system; and 3. supporting the community sector to meet demand for services.