ACT Government: Inquiry into ACT Libraries
Published: 2018 Local
HCCA supports the important role of libraries within the ACT community. Libraries, especially physical branches, help to improve social connectedness, are a part of creating age-friendly cities and maintaining overall good health in our communities.Feedback on the Chemotherapy Education Checklist
Published: 2014 Local
The document is extremely comprehensive, highlighting areas that many patients indicate they have lacked information on when using cancer services. HCCA applauds the creation of this document as an important part of insuring adequate support and information is given to health care consumers and their families.ACT Health: Smoke-Free Environment Policy
Published: 2014 Local
HCCA supports the implementation of this policy, however has some concerns around the support for visitors of ACT Health facilities, and how to address non-compliance with the policy for visitors. Whist the strategy for staff and patients is well developed, there is not a clear strategy or description of resources…Take Action! Mental Health Complaints and Feedback in the ACT
Published: 2022 Local
This guide to mental health care complaints is made up of 6 Fact Sheets. You can start with Fact Sheet 1. Is there a problem with your mental health care? by hitting the download button on the right.Take Action! Health Complaints and Feedback in the ACT Guide
Published: 2024 Local
Updated January 2024. This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.Take action! Contact Directory for Complaints and Feedback
Published: 2022 Local
Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.ACT Health: Patient Information from Gastroenterology Unit
Published: 2015 Local
In preparation for this feedback we circulated these documents to our members who have had a recent experience with gastroenterology, have an interest in this area or have an interest in health literacy and patient information. The feedback provided is the collated responses to each document. We would like to…ACT Health: Review of Elective Surgery Access Patient Information
Published: 2015 Local
HCCA understands that improving elective surgery access is a very difficult task, but one that is of great importance for consumers. We consider that the consumer’s right to access, safety, communication and participation to be extremely relevant when addressing the issue of elective surgery.ACSQHC: Charter of Health Care Rights 2019
Published: 2019 National
HCCA’s consultation on the revised Australian Charter of Healthcare Rights clearly indicated that articulating healthcare rights is important to consumers. We believe that the overarching right to health care is the right for consumers to high quality care.TGA: Increased Online Access to Ingredient Information
Published: 2019 National
Consumers will benefit from increased transparency of information on non-active ingredients currently included in therapeutic goods marketed in Australia. Access to information, such as ingredient information about medicines and other therapeutic goods, is part of the Australian Charter of Healthcare Rights (2nd Edition).