Published: 2022Statement about what Health Literacy means to HCCA and what action we will take to build both individual and environmental health literacy in the ACT.
Published: 2022This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.
Published: 2022This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.
Published: 2022This diagram outlines the way HCCA endorses consumer representatives for committees.
Published: 2022This flyer tells you some useful questions you can ask as a consumer representative on a committee.
Published: 2022 LocalOur factsheet contains tips and links to help you get the most out of your next telehealth appointment.
Published: 2022This resource helps staff provide useful directions for consumers to navigate health facilities.
Published: 2022 LocalThis guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.