Audience: Health providers
First Impressions Project 2024
Published: 2025 Local
The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.Factsheet: Writing Clear Health Information
Published: 2024
This factsheet includes key steps and tips to make written information clear for consumers. Clearly written health information makes it easy to, find the information we need, understand how it applies to our situation and put it into action. These tips can be used by anyone who is writing about…How can workers be inclusive
Published: 2023
This factsheet aims to support all health professionals in the ACT to better integrate inclusive practices into their work. It encourages professionals to consider the diversity of health care consumers, as well as the ability of consumers to identify issues and improve the health care system.How can services be inclusive
Published: 2023
This factsheet aims to support health care services in the ACT to better integrate inclusive practices into their workplace culture, environment, and policies. It encourages services to consider the diversity of health care consumers, as well as the ability of consumers to identify issues and improve the health care system.Introduction to Intersectionality
Published: 2023
This factsheet aims to provide a brief introduction to 'intersectionality' in health care.Inclusive Health Care: Glossary
Published: 2023
This glossary is a list of key words and resources that may be useful when providing health care for consumers in the ACT.Inclusive Health Care: Communication Tips
Published: 2023
This factsheet aims to provide health care services and workers with an understanding of inclusive communication. It provides some key tips and resources to help improve inclusive language and communication in health care.Chart: HCCA Representative Endorsement Process
Published: 2022
This diagram outlines the way HCCA endorses consumer representatives for committees.Committee Inductions: What does a consumer representative need to know?
Published: 2022
This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.Factsheet: Giving Good Directions in Health Services
Published: 2022
This resource helps staff provide useful directions for consumers to navigate health facilities.