Publications

Take Action! Health Complaints and Feedback in the ACT Guide

Published: 2024

Updated January 2024 to include information about the new Code of Conduct for Health Care Workers.

This Guide is made up of 6 factsheets and a directory. You can either download the complete guide, or each of the factsheets separately.

Disclaimer: These guides are provided for advice only. Using these guides does not guarantee a particular outcome for your complaint.

If you just want the Factsheets, start with Factsheet 1. Take action! Health complaints and feedback in Canberra. It tells you about your options, whatever has gone wrong in your health care.

The other Tip Sheets have extra information about:

• • How to make a complaint about a health professional
  • Health complaints and feedback for carers, family and friends
  • Tips for making a complaint
  • What to expect in response to a complaint
  • How to request access or a change to your medical record

Download the Contact Directory from our resource library.