Published: 2015 LocalHCCA is the peak health consumer organisation in the ACT and has extensive experience in the development of frameworks such as the ACT Mental Health and Wellbeing Framework 2015-2025. We see that there is work still to do to make this document meet the needs of the community.
Published: 2022 LocalThis guide to mental health care complaints is made up of 6 Fact Sheets. You can start with Fact Sheet 1. Is there a problem with your mental health care? by hitting the download button on the right.
Published: 2022 LocalThe Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.
Published: 2017 LocalThe AMHDS principles of care include “person and family centred” and “safety and quality”, two elements that are very important to the Health Care Consumers’ Association. These principles are also consistent with the principles of trauma-informed care, the Picker Principles of Patient-Centred Care and the Australian Charter of Healthcare Rights.
Published: 2019 LocalThis report provides the finding of a series of interviews with participants of The Way Back Support Service as part of its evaluation. Published February 2019.