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Health Literacy Position Statement

Published: 2022

Statement about what Health Literacy means to HCCA and what action we will take to build both individual and environmental health literacy in the ACT.

HCCA Complaints Procedure

Published: 2022

This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.

Committee Inductions: What does a consumer representative need to know?

Published: 2022

This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.

Chart: HCCA Representative Endorsement Process

Published: 2022

This diagram outlines the way HCCA endorses consumer representatives for committees.

Useful Questions to Ask as a Consumer Representative

Published: 2022

This flyer tells you some useful questions you can ask as a consumer representative on a committee.

Factsheet: Stretching Your Health Dollar

Published: 2022 Local

Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.

Factsheet: Getting the Most out of Your Telehealth Appointment

Published: 2022 Local

Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.

Factsheet: Giving Good Directions in Health Services

Published: 2022

This resource helps staff provide useful directions for consumers to navigate health facilities.

Take Action! Health Complaints and Feedback in the ACT Guide

Published: 2022 Local

This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.

Factsheet: Trusted Health Websites

Published: 2022

Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.

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