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ACT Health: ACT Mental Health & Wellbeing Framework 2015-2025

Published: 2015 Local

HCCA is the peak health consumer organisation in the ACT and has extensive experience in the development of frameworks such as the ACT Mental Health and Wellbeing Framework 2015-2025. We see that there is work still to do to make this document meet the needs of the community.

Take Action! Mental Health Complaints and Feedback in the ACT

Published: 2022 Local

This guide to mental health care complaints is made up of 6 Fact Sheets. You can start with Fact Sheet 1. Is there a problem with your mental health care? by hitting the download button on the right.

Take action! Contact Directory for Complaints and Feedback

Published: 2022 Local

Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.

ACT Health: Adult Mental Health Day Service Model of Care

Published: 2017 Local

The AMHDS principles of care include “person and family centred” and “safety and quality”, two elements that are very important to the Health Care Consumers’ Association. These principles are also consistent with the principles of trauma-informed care, the Picker Principles of Patient-Centred Care and the Australian Charter of Healthcare Rights.

Factsheet: Stretching Your Health Dollar

Published: 2023 Local

Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.

Participant experiences and expectations of The Way Back Support Service

Published: 2019 Local

This report provides the finding of a series of interviews with participants of The Way Back Support Service as part of its evaluation. Published February 2019.

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