Health Literacy Position Statement
Published: 2022
Statement about what Health Literacy means to HCCA and what action we will take to build both individual and environmental health literacy in the ACT.HCCA Complaints Procedure
Published: 2022
This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.Committee Inductions: What does a consumer representative need to know?
Published: 2022
This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.Chart: HCCA Representative Endorsement Process
Published: 2022
This diagram outlines the way HCCA endorses consumer representatives for committees.Useful Questions to Ask as a Consumer Representative
Published: 2022
This flyer tells you some useful questions you can ask as a consumer representative on a committee.Factsheet: Stretching Your Health Dollar
Published: 2022 Local
Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.Factsheet: Getting the Most out of Your Telehealth Appointment
Published: 2022 Local
Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.Factsheet: Giving Good Directions in Health Services
Published: 2022
This resource helps staff provide useful directions for consumers to navigate health facilities.Take Action! Health Complaints and Feedback in the ACT Guide
Published: 2022 Local
This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.Factsheet: Trusted Health Websites
Published: 2022
Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.