Audience: Consumer representatives
Understanding the Menopause Experiences of Multicultural Women
Published: 2026 National
This report includes stories from women with African, Chinese, Mexican, Indian, Pakistani, Italian and Pacific Islander backgrounds. They discuss the approach needed to make sure menopause information reaches multicultural communities better.Understanding Trans, Gender Diverse and Intersex Experiences of Menopause Symptoms
Published: 2026 National
This report includes stories from trans, gender diverse and intersex people that highlight the challenges of their communities being underrepresented in menopause services and information. It outlines both the barriers they face in seeking treatment, as well as some key suggestions from participants about what could be done to make…First Impressions Project 2024
Published: 2025 Local
The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.Factsheet: Writing Clear Health Information
Published: 2024
This factsheet includes key steps and tips to make written information clear for consumers. Clearly written health information makes it easy to, find the information we need, understand how it applies to our situation and put it into action. These tips can be used by anyone who is writing about…Glossary of Terms for Consumer Representatives
Published: 2024
This is a helpful list of terms that you might find in meetings and papers in your role as a consumer representative.Canberra Hospital Expansion Project – Briefing Document for Consumers
Published: 2021 Local
This document was originally created in 2021 for consumer representatives participating in design user groups for the Canberra Hospital's new Critical Services Building. It reflects what we had found in previous work, and we believe the design principles are applicable in future infrastructure projects.A Guide for Consumers: Partnering with Health Organisations in the ACT
Published: 2022 Local
A Guide for Consumers: Partnering with Health Organisations in the ACT is for people who are motivated to advocate for positive change in the ACT’s health system, drawing on their own personal experience and knowledge.Useful Questions to Ask as a Consumer Representative
Published: 2022
This flyer tells you some useful questions you can ask as a consumer representative on a committee.Chart: HCCA Representative Endorsement Process
Published: 2022
This diagram outlines the way HCCA endorses consumer representatives for committees.Committee Inductions: What does a consumer representative need to know?
Published: 2022
This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.