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Research and reports Local Health Service Planning Quality and Safety in Health Care

A model for patient navigation in the ACT for people with chronic and complex conditions

Published: 2018

In 2017, the ACT Government commissioned the Health Care Consumers’ Association (HCCA) Inc. to develop a model of patient care navigation in the ACT. The intent of the model is to improve the health and wellbeing of consumers with chronic and complex conditions. This project sits within the broader context of the work agenda for Policy and Stakeholder Relations, ACT Health, and it constitutes Phase 1 of a three-phase program:
Phase 1. Review current situation and develop model
Phase 2. Trial model
Phase 3. Prepare business model
This report presents the body of work the HCCA has undertaken, collecting examples, thoughts, experiences and stories, and concludes with a model of patient navigation for the ACT.

Suggested citation: Coe K. and S. Spiller., A model for patient navigation in the ACT for people with chronic and complex conditions. Canberra, Australia: Health Care Consumers’ Association. September 2018.

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