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“Of course it’s better if we’re there”: Consumer involvement in health infrastructure in the ACT, 2009-2016

Published: 2016

“Improvements to our health system infrastructure are essential and require forethought and well informed planning that involves consumers of health care. This report draws together information about the involvement and contribution of the Health Care Consumers Association staff and consumer representatives to health infrastructure projects undertaken by the ACT Health Directorate between 2008 and 2016. It is a unique account of the very significant partnership between the Health Directorate, the local ACT community and consumers of health care, and provides an in depth account of consumer participation in the design, planning, implementation and governance processes of the Capital Asset Development Program and later the Health Infrastructure Program. These projects ranged from hospital car parks to nurse led Walk- In Centres, Emergency Department upgrades to a new Regional Cancer Centre and the University of Canberra Public Hospital and refurbishment of three community health centres.”

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