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Appendix 7 CHEP Requirements for Family and Carer Spaces

Published: 2025

This paper was informed by the views and experiences of healthcare consumers, including family members and carers, and members of the SPIRE Consumer Reference Group to outline the important requirements in family and carer spaces.

HCCA CSB Consumer Focus Groups Report

Published: 2025

This document provides recommendations from focus groups to improve different areas of the Critical Services Building at The Canberra Hospital.

HICRG Advice Paper: Consumer Journey Mapping

Published: 2025

HICRG Advice Paper: This paper discusses changes that can be made to improve the consumer journey through healthcare facilities.

HICRG Advice Paper: All Gender Facilities

Published: 2025

HICRG Advice Paper: This paper discusses All Gender toilets and how to make public toilets inclusive to all.

First Impressions Project 2024

Published: 2025 Local

The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.

HCCA Statement of Priorities for the 2024 ACT Election

Published: 2024 Local

This Statement of Priorities represents our areas of focus for the 2024 ACT Election. We ask political parties and independent candidates to consider and address these priorities. HCCA’s consumer members were integrally involved in the development of these priorities. We have identified priority actions under three domains: 1. Improving consumer…

Submission to ACT Government’s 2024-25 Budget Consultation

Published: 2024 Local

HCCA wants to see the 2024-25 ACT Budget address priorities in three key domains of health: 1. improving consumer access to specific support and health services; 2. improving the integration of care within the health system; and 3. supporting the community sector to meet demand for services.

Submission: Commonwealth Government COVID-19 Response Inquiry

Published: 2023 National

HCCA's submission to this inquiry details consumer concerns around the Commonwealth COVID response, and suggests mechanisms for better targeting future responses.

Submission: Climate Change Amendment (Duty of Care and Intergenerational Climate Equity) Bill 2023

Published: 2024 National

HCCA's submission to the Senate Inquiry emphasises the impacts of climate change on health and how health equity must be considered in all public policy.

Submission: ACT Health Directorate Draft Disability Health Strategy

Published: 2023 Local

Consumers with disability can find accessing health care and having their specific health and support needs met more difficult. We strongly support the development of the ACT Disability Health Strategy to recognise and address the impediments to equity of care and access and to meet the unique needs of people…

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