Participant experiences and expectations of The Way Back Support Service
Published: 2019 Local
This report provides the finding of a series of interviews with participants of The Way Back Support Service as part of its evaluation. Published February 2019.Consumer experience and expectations of after-hours primary care in the ACT
Published: 2018 Local
This study aimed to understand why consumers use after-hours services, what care they receive and how satisfied they are with that care. Published April 2018.A model for patient navigation in the ACT for people with chronic and complex conditions
Published: 2018 Local
Final Report from the Patient Care Navigation Project, which set out to develop a model for patient navigation service in the ACTConsumer and Carer Experiences and Expectations of Home-Based Palliative Care in the ACT
Published: 2017 Local
This report documents consumer and carer experiences of palliative care in the ACT. Published September 2017Capturing the User Experience of the Obesity Management Service
Published: 2016 Local
This study captures consumer and clinician experience of the Obesity Management Service and identifies priorities for service improvements.“Of course it’s better if we’re there”: Consumer involvement in health infrastructure in the ACT, 2009-2016
Published: 2016 Local
This report draws together information about the involvement and contribution of the Health Care Consumers Association staff and consumer representatives to health infrastructure projects undertaken by the ACT Health Directorate between 2008 and 2016.Report: Health Care Consumers’ Association Tour of Fiona Stanley Hospital, Western Australia
Published: 2016 National
HCCA staff toured Fiona Stanley Hospital in Western Australia as part of the Health Infrastructure ProgramReport: Health Care Consumers’ Association Tour of St John of God Midland Hospital, Western Australia
Published: 2016 National
HCCA staff toured St John of God Midland Hospital in Western Australia as part of the Health Infrastructure Program