HCCA believes that consumer-based research involves consumers at all levels and all stages of the research process.
- conducting research into consumer experiences and expectations of health and human services,
- increasing the consumer skills and knowledge, and
- building capacity in other organisations.
Consumer-based research benefits consumers because it
- contributes to health care quality improvement and to better health policy and services,
- builds consumer capacity to co-produce and lead research, and
- raises the public and research profile of people’s lived experiences of health care.
Research in which consumers are meaningfully involved as partners is more likely to
- be relevant to community needs,
- deliver greater public awareness of research findings, and
- deliver better health outcomes.
HCCA’s Consumer-Based Research Framework guides our approach research.
Last updated: 21/6/2019