Publications

HCCA’s Code of Conduct

Published: 2025

This Code of Conduct applies to HCCA members, consumer representatives and volunteers. The Code of Conduct aligns with our Constitution. The Code of Conduct is focused around three key areas: 1. Respect for people and the law 2. Professional and personal integrity 3. Privacy and confidentiality

HCCA Complaints Procedure

Published: 2025

This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.

Factsheet: Trusted Health Websites

Published: 2025 Health Literacy/Patient Information

Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.

Factsheet: Stretching Your Health Dollar

Published: 2025 Health Literacy/Patient Information Medicines Mental Health Out-of-Pocket Costs Self-Management

Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.

HCCA Advice – North Canberra Hospital Emergency Department Improvements

Published: 2024 Health Infrastructure Health Service Planning

HCCA Advice: North Canberra Hospital Emergency Department Improvements discusses improvements that can be made to the current ED at NCH.

HCCA Advice – Coombs Health Centre Paediatric Expansion

Published: 2024 Health Infrastructure Health Service Planning

HCCA Advice: This submission discusses consumer perspectives on the proposed paediatric expansion of the Coombs Community Health Centre.

HCCA Submission to the ACT Legislative Assembly’s Inquiry into the ACT Environment’s Bushfire Preparednes

Published: 2024

Submission into the ACT Legislative Assembly Inquiry into Climate Change and a Just Transition

Published: 2024

HCCA Submission to the ACT Legislative Assembly Inquiry into Loneliness & Social Isolation​

Published: 2024 Inquiries

HCCA Submission to the ​​ACT Legislative Assembly Inquiry into the Disability Inclusion Bill 2024​

Published: 2024 Disability Health Inclusive Health Care