Publications

Staying Safe: In Hospital

Published: 2025 Health Literacy/Patient Information

This guide is designed to make your stay in hospital as smooth and comfortable as possible.

Staying Safe: Going to Hospital

Published: 2025 Health Literacy/Patient Information

This guide is designed to help you prepare for your hospital stay.

Resource List: Managing Your Medicines

Published: 2025 Health Literacy/Patient Information Medicines

This resource list from our talk on Managing Your Medicines has links tips and links to help you understand and manage your medicines.

HCCA’s Code of Conduct

Published: 2025

This Code of Conduct applies to HCCA members, consumer representatives and volunteers. The Code of Conduct aligns with our Constitution. The Code of Conduct is focused around three key areas: 1. Respect for people and the law 2. Professional and personal integrity 3. Privacy and confidentiality

HCCA Complaints Procedure

Published: 2025

This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.

Factsheet: Trusted Health Websites

Published: 2025 Health Literacy/Patient Information

Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.

HCCA Advice – North Canberra Hospital Emergency Department Improvements

Published: 2024 Health Infrastructure Health Service Planning

HCCA Advice: North Canberra Hospital Emergency Department Improvements discusses improvements that can be made to the current ED at NCH.

HCCA Advice – Coombs Health Centre Paediatric Expansion

Published: 2024 Health Infrastructure Health Service Planning

HCCA Advice: This submission discusses consumer perspectives on the proposed paediatric expansion of the Coombs Community Health Centre.

HCCA Submission to the ACT Legislative Assembly’s Inquiry into the ACT Environment’s Bushfire Preparednes

Published: 2024

Submission into the ACT Legislative Assembly Inquiry into Climate Change and a Just Transition

Published: 2024