All publications
Search and filter publications
Resources
Staying Safe: In Hospital – Easy Read
Published: 2024 Disability Health Easy Read Health Literacy/Patient Information
This Easy Read guide can help you know your rights in hospital and how to stay safe.Resources
Staying Safe: Going to Hospital – Easy Read
Published: 2024 Disability Health Easy Read Health Literacy/Patient Information
This Easy Read guide can help you get ready for your hospital stay.Submission
Submission: Climate Change Amendment (Duty of Care and Intergenerational Climate Equity) Bill 2023
Published: 2024 Health Service Planning Inquiries Sustainable Health Care
HCCA's submission to the Senate Inquiry emphasises the impacts of climate change on health and how health equity must be considered in all public policy.Resources
Take Action! Health Complaints and Feedback in the ACT Guide
Published: 2024 Health Literacy/Patient Information Quality and Safety in Health Care
Updated January 2024. This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.Research and reports
Consumer Representatives Program Review: 2019-2023
Published: 2023 Consumer Representation
This Report shares findings from a 2023 internal review of the HCCA Consumer Representatives Program. It draws on a context scan, literature review, analysis of implementation of recommendations from past Program reviews, and interviews as well as surveys of consumer representatives and committee Chairs and Secretariats. The Report finds that…Research and reports
Reflections on Consumer Involvement in the Canberra Hospital Expansion Project
Published: 2023 Health Infrastructure
This report documents the experience and reflections of consumer representatives, community organisation representatives, and HCCA staff on their involvement in the Canberra Hospital Expansion Project (CHEP). It captures the process, experience, and learnings of participation from a consumer/ community organisation perspective, with the intention of informing future consumer participation in…Submission
Submission: Consent to Healthcare Treatment Guideline (Canberra Health Services)
Published: 2023 Canberra Health Services Quality and Safety in Health Care
The Canberra Health Services (CHS) Consent to Healthcare Treatment Guidelines provide guidance to clinicians and other health practitioners working within CHS. HCCA views consumer consent to healthcare treatment as a core pillar alongside quality & safety in the operation of health services. HCCA's feedback on the Guidelines emphasises the importance…Submission
Submission: Commonwealth Government COVID-19 Response Inquiry
Published: 2023 Health Service Planning Inquiries
HCCA's submission to this inquiry details consumer concerns around the Commonwealth COVID response, and suggests mechanisms for better targeting future responses.Annual report
Annual Report 2022-2023
Published: 2023
This annual report reviews the activities and achievements of the Health Care Consumers’ Association of the ACT (HCCA) during the period 1 July 2022 to 30 June 2023.Submission
Submission: National Health and Climate Strategy
Published: 2023 Sustainable Health Care
Climate change is one of the most complex issues we face. It is challenging to address as it cuts across all ecological, social or economic systems and affects human health at a global and local level. We need to be able to answer the question: how do we continue to…Page 2 of 21