Publications

First Impressions Project 2024

Published: 2025 Canberra Health Services Health Infrastructure Health Service Planning Inclusive Health Care

The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.

Submission to ACT Government’s 2025-26 Budget

Published: 2025 Budget Consultations

HCCA wants to see the 2025-26 ACT Budget address priorities in three key domains of health: improving consumer access to specific support and health services, improving the integration of care within the health system. Support for the community sector to meet demand for services. Supporting information and detail of HCCA’s…

Health Literacy Position Statement

Published: 2025

Statement about what Health Literacy means to HCCA and what action we will take to build both individual and environmental health literacy in the ACT. It was endorsed March 2025.

Strategic Plan 2025-2030

Published: 2025

HCCA's Strategic Plan for 2025-2030 outlines our strategic and advocacy priorities for the 2025-2030 period.

Staying Safe: Now You Are Home

Published: 2025 Health Literacy/Patient Information

This guide has information to help you when you are back at home after your hospital stay.

Staying Safe: In Hospital

Published: 2025 Health Literacy/Patient Information

This guide is designed to make your stay in hospital as smooth and comfortable as possible.

Staying Safe: Going to Hospital

Published: 2025 Health Literacy/Patient Information

This guide is designed to help you prepare for your hospital stay.

Resource List: Managing Your Medicines

Published: 2025 Health Literacy/Patient Information Medicines

This resource list from our talk on Managing Your Medicines has links tips and links to help you understand and manage your medicines.

HCCA’s Code of Conduct

Published: 2025

This Code of Conduct applies to HCCA members, consumer representatives and volunteers. The Code of Conduct aligns with our Constitution. The Code of Conduct is focused around three key areas: 1. Respect for people and the law 2. Professional and personal integrity 3. Privacy and confidentiality

HCCA Complaints Procedure

Published: 2025

This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.