Publications

Community Development Policy

Published: 2026

HCCA's Community Development policy outlines the ways in which HCCA staff, Executive Committee and members promote collective action to reduce health inequities and contribute to the development of communities in the ACT and surrounding region.

Factsheet: Trusted Health Websites

Published: 2026 Health Literacy/Patient Information

Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.

Factsheet: Stretching Your Health Dollar

Published: 2026 Health Literacy/Patient Information Medicines Mental Health Out-of-Pocket Costs Self-Management

Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.

Consumer and Community Participation Framework

Published: 2026

This is HCCA's Consumer and Community Participation Framework, which sets out our approach to consumer and community participation.

Advice Paper – Consumer centred Design for Short to Medium Stay Residential Facilities August 2026

Published: 2025 Health Infrastructure Health Service Planning Inclusive Health Care

This paper provides practical advice on consumer-centred design principles and applications for short to medium stay residential health facilities.

HCCA Submission – Inquiry into ACT health system, data, demand and processes

Published: 2025

Disability and Health Literacy in the ACT

Published: 2025 Chronic Conditions Disability Health Health Directorate Health Literacy/Patient Information Inclusive Health Care

This is the final report from the Disability and Health Literacy in the ACT project, which was funded by the ACT Health and Community Services Directorate.

HCCA Annual Report 2024-2025

Published: 2025

This annual report reviews the activities and achievements of the Health Care Consumers’ Association of the ACT (HCCA) during the period July 2024 - June 2025.

HICRG Advice Paper: Consumer Needs for Northside Hospital

Published: 2025

The Health Infrastructure Consumer Reference Group (HICRG) met on 4 September 2025. A key feature of the meeting was a presentation from Steve Hall, Site Masterplan Overview, on the Northside Hospital masterplan. This presentation was followed by a discussion which sought members’ priorities for the new hospital’s design. This paper…

HCCA Design Advice Paper – Northside Hospital August 2025

Published: 2025 Health Infrastructure

The purpose of this paper is to provide a baseline of practical design principles and features applicable to consumer-facing spaces, for consideration in the design of the Northside Hospital.