Publications

Factsheet: Stretching Your Health Dollar

Published: 2026 Health Literacy/Patient Information Medicines Mental Health Out-of-Pocket Costs Self-Management

Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.

Consumer and Community Participation Framework

Published: 2026

This is HCCA's Consumer and Community Participation Framework, which sets out our approach to consumer and community participation.

HCCA Submission – Inquiry into ACT health system, data, demand and processes

Published: 2025

Disability and Health Literacy in the ACT

Published: 2025 Chronic Conditions Disability Health Health Directorate Health Literacy/Patient Information Inclusive Health Care

This is the final report from the Disability and Health Literacy in the ACT project, which was funded by the ACT Health and Community Services Directorate.

HCCA Annual Report 2024-2025

Published: 2025

This annual report reviews the activities and achievements of the Health Care Consumers’ Association of the ACT (HCCA) during the period July 2024 - June 2025.

HICRG Advice Paper: Consumer Needs for Northside Hospital

Published: 2025

The Health Infrastructure Consumer Reference Group (HICRG) met on 4 September 2025. A key feature of the meeting was a presentation from Steve Hall, Site Masterplan Overview, on the Northside Hospital masterplan. This presentation was followed by a discussion which sought members’ priorities for the new hospital’s design. This paper…

HCCA Design Advice Paper – Northside Hospital August 2025

Published: 2025 Health Infrastructure

The purpose of this paper is to provide a baseline of practical design principles and features applicable to consumer-facing spaces, for consideration in the design of the Northside Hospital.

Self Advocacy in Health Care e-Learning

Published: 2025 E-Learning Health Literacy/Patient Information Self-Management

Learn about your rights in health care, skills to help you advocate for yourself and how to take action when something has gone wrong at your own pace on your phone or computer.

Appendix 7 CHEP Requirements for Family and Carer Spaces

Published: 2025 Health Infrastructure Health Service Planning

This paper was informed by the views and experiences of healthcare consumers, including family members and carers, and members of the SPIRE Consumer Reference Group to outline the important requirements in family and carer spaces.

HCCA CSB Consumer Focus Groups Report

Published: 2025 Health Infrastructure Health Service Planning

This document provides recommendations from focus groups to improve different areas of the Critical Services Building at The Canberra Hospital.