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HCCA Policies and Frameworks
HCCA Complaints Procedure
Published: 2025
This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.HCCA Advice – North Canberra Hospital Emergency Department Improvements
Published: 2024 Health Infrastructure Health Service Planning
HCCA Advice: North Canberra Hospital Emergency Department Improvements discusses improvements that can be made to the current ED at NCH.Submission
HCCA Advice – Coombs Health Centre Paediatric Expansion
Published: 2024 Health Infrastructure Health Service Planning
HCCA Advice: This submission discusses consumer perspectives on the proposed paediatric expansion of the Coombs Community Health Centre.Submission
HCCA Submission to the ACT Legislative Assembly’s Inquiry into the ACT Environment’s Bushfire Preparednes
Published: 2024
Submission
Submission into the ACT Legislative Assembly Inquiry into Climate Change and a Just Transition
Published: 2024
Submission
HCCA Submission to the ACT Legislative Assembly Inquiry into Loneliness & Social Isolation
Published: 2024 Inquiries
Submission
HCCA Submission to the Inquiry into Raising Children in the ACT
Published: 2024 Inquiries
HCCA has drawn on the knowledge and experiences of our members and community. We received feedback on access to, and experience of, health services supporting children and their families in the Canberra region. The priority for consumers is safe, high-quality health care that is accessible in a timely way and…Research and reports
Experiences of Older Adults with Dementia and Behavioural and Psychological Symptoms of Dementia (BPSD): Understanding Healthcare Access in Residential Settings
Published: 2024 Aged Care/Health of Older People Chronic Conditions Inclusive Health Care Primary Health Care Quality and Safety in Health Care
Meeting the healthcare needs of people with dementia experiencing behavioural and psychological symptoms of dementia is challenging. This report explores how people with dementia living in residential aged care accessed healthcare and their experiences of care during hospital presentations and admissions. This report also investigates the experiences of family carers…Page 4 of 24