Publications

Strategic Plan 2021-2024

Published: 2021

This Strategic Plan provides a guide to the priorities and goals HCCA will pursue over the 2021-2024 period.

HCCA Annual Report 2020-21

Published: 2021

This report reviews the activities and achievements of Health Care Consumers’ Association of the ACT (HCCA) during the period 1 July 2020 to 30 June 2021.

ACT Health: Canberra Hospital Master Plan

Published: 2021 Health Service Planning

CHS: Canberra Health Services Clinical Services Plan

Published: 2021 Canberra Health Services Quality and Safety in Health Care

Consumer-Centred Care Position Statement

Published: 2021 Quality and Safety in Health Care

This Position Statement outlines HCCA's commitment to consumer-centred care as a foundation principle in all its work and to promoting consumer-centred care across the health system, within government and across the ACT community.

Breathing Easier Project

Published: 2021 Chronic Conditions

HCCA Project on Improving Care for People with Chronic Obstructive Pulmonary Disease (COPD)

HCCA Consumer-Based Research Framework

Published: 2020

Health Care Consumers’ Association (HCCA) believes in the value of consumer-based research. We have developed this framework to guide our internal processes, and to explain our approach to external organisations undertaking health research. The Consumer-Based Research Framework defines and presents our ideal of consumer-based research. It explains what HCCA, as…

HCCA Policy Development and Response Process

Published: 2020

This chart outlines how HCCA develops our Policy Submissions.

CHS: Review of the Draft Treatment & Consent Policy

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Review of Consumer Feedback Management Policy and Procedure

Published: 2020 Canberra Health Services Quality and Safety in Health Care