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Take Action! Health Complaints and Feedback in the ACT Guide
Published: 2024 Health Literacy/Patient Information Quality and Safety in Health Care
Updated January 2024. This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.Take action! Contact Directory for Complaints and Feedback
Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care
Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.Useful Questions to Ask as a Consumer Representative
Published: 2022
This flyer tells you some useful questions you can ask as a consumer representative on a committee.Chart: HCCA Representative Endorsement Process
Published: 2022
This diagram outlines the way HCCA endorses consumer representatives for committees.Committee Inductions: What does a consumer representative need to know?
Published: 2022
This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.Resource List: Advance Care Planning
Published: 2023 Advance Care Planning Health Literacy/Patient Information
This is our most up-to-date resource list on Advance Care Planning.Factsheet: Trusted Health Websites
Published: 2022 Health Literacy/Patient Information
Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.Factsheet: Giving Good Directions in Health Services
Published: 2022 Health Literacy/Patient Information
This resource helps staff provide useful directions for consumers to navigate health facilities.Factsheet: Getting the Most out of Your Telehealth Appointment
Published: 2022 Digital Health Health Literacy/Patient Information Primary Health Care
Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.Factsheet: Stretching Your Health Dollar
Published: 2023 Health Literacy/Patient Information Medicines Mental Health Out-of-Pocket Costs Self-Management
Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.Page 3 of 4