Resources

A Guide for Consumers: Partnering with Health Organisations in the ACT

Published: 2022 Consumer Representation

A Guide for Consumers: Partnering with Health Organisations in the ACT is for people who are motivated to advocate for positive change in the ACT’s health system, drawing on their own personal experience and knowledge.

Dying to Know Day 2022 Resource Sheet

Published: 2022 Advance Care Planning Aged Care/Health of Older People Health Literacy/Patient Information

Each year, HCCA shares a list of useful resources about death and dying for Dying to Know Day. This list is up-to-date as of August 1, 2022.

Take Action! Mental Health Complaints and Feedback in the ACT

Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care

This guide to mental health care complaints is made up of 6 Fact Sheets. You can start with Fact Sheet 1. Is there a problem with your mental health care? by hitting the download button on the right.

Take Action! Health Complaints and Feedback in the ACT Guide

Published: 2024 Health Literacy/Patient Information Quality and Safety in Health Care

Updated January 2024. This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.

Take action! Contact Directory for Complaints and Feedback

Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care

Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.

Useful Questions to Ask as a Consumer Representative

Published: 2022

This flyer tells you some useful questions you can ask as a consumer representative on a committee.

Chart: HCCA Representative Endorsement Process

Published: 2022

This diagram outlines the way HCCA endorses consumer representatives for committees.

Committee Inductions: What does a consumer representative need to know?

Published: 2022

This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.

Factsheet: Trusted Health Websites

Published: 2025 Health Literacy/Patient Information

Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.

Factsheet: Giving Good Directions in Health Services

Published: 2022 Health Literacy/Patient Information

This resource helps staff provide useful directions for consumers to navigate health facilities.