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CHS: Review of Clinical Incident Management Policy & Procedure

Published: 2021 Canberra Health Services Quality and Safety in Health Care

We shared the CHS Clinical Incident Management Policy and Procedure documents with our members through HCCA’s Quality and Safety Consumer Reference Group (QSCRG), and our Health Policy and Research Advisory Committee (HPRAC). Both these groups have a keen interest in this important area of health care. We have drawn on…

CHS: Review of Volunteer Services Policy

Published: 2021 Canberra Health Services Quality and Safety in Health Care

Volunteers play an important role in our health system, including in our hospitals. Given this valuable role, it is vital to have a CHS policy supporting consumers and staff in volunteering. Consumers told us that it was great to see that induction of volunteers, working with vulnerable people, along with…


ACT Government: ACT Budget 2021-22

Published: 2021 Budget Consultations

HCCA's submission to the 2021-22 ACT Budget consultation.



CHS: Draft Consumer Handout Guideline

Published: 2021 Canberra Health Services Health Literacy/Patient Information

HCCA has had a long involvement in the CHS Consumer Handout Committee and has supported consumers representative for many years. Consumer handouts are important resources for consumers and there was considerable interest from our members in this review.




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