Publications

First Impressions Project 2024

Published: 2025 Canberra Health Services Health Literacy/Patient Information Health Service Planning Inclusive Health Care

The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.

Submission to ACT Government’s 2025-26 Budget

Published: 2025 Budget Consultations

HCCA wants to see the 2025-26 ACT Budget address priorities in three key domains of health: improving consumer access to specific support and health services, improving the integration of care within the health system. Support for the community sector to meet demand for services. Supporting information and detail of HCCA’s…

Health Literacy Position Statement

Published: 2025

Statement about what Health Literacy means to HCCA and what action we will take to build both individual and environmental health literacy in the ACT. It was endorsed March 2025.

Strategic Plan 2025-2030

Published: 2025

HCCA's Strategic Plan for 2025-2030 outlines our strategic and advocacy priorities for the 2025-2030 period.

Resource List: Managing Your Medicines

Published: 2025 Health Literacy/Patient Information Medicines

This resource list from our talk on Managing Your Medicines has links tips and links to help you understand and manage your medicines.

Factsheet: Trusted Health Websites

Published: 2025 Health Literacy/Patient Information

Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.

Factsheet: Stretching Your Health Dollar

Published: 2025 Health Literacy/Patient Information Medicines Mental Health Out-of-Pocket Costs Self-Management

Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.

HCCA Submission to the ACT Legislative Assembly’s Inquiry into the ACT Environment’s Bushfire Preparednes

Published: 2024

Submission into the ACT Legislative Assembly Inquiry into Climate Change and a Just Transition

Published: 2024

HCCA Submission to the ACT Legislative Assembly Inquiry into Loneliness & Social Isolation​

Published: 2024 Inquiries