Publications

Nursing & Midwifery Board of Australia: Endorsement of Scheduled Medicines for Registered Nurses Prescribing in Partnership

Published: 2018 Medicines Quality and Safety in Health Care

HCCA recognises that an expanded role for Registered Nurses (RNs) and Registered Midwives (RMs) in prescribing has the potential to deliver benefits to health care consumers. We fully support the Consultation Paper’s observation that many people currently experience unacceptable barriers to health care, including barriers to timely access to medicines.

ACT Government: Independent Review into the Workplace Culture within ACT Public Health Services

Published: 2018 Quality and Safety in Health Care

The issue of poor workplace culture in health care has received increased public attention in recent years, following the 2016 Senate Inquiry into medical complaints process in Australia. The Senate Inquiry found that bullying, discrimination and harassment levels remain disconcertingly high, despite the apparent ‘zero tolerance’ approach reported by medical…

Making a noise: 40 years of consumer health advocacy in the ACT

Published: 2018

Health Care Consumers’ Association launched its history on 15 November 2018 as part of the celebrations for the fortieth anniversary of incorporation. This history records the development of consumer advocacy in the ACT and the impact that the organisation has had on improving the access, safety and quality of health…

Strategic Plan 2018-2021

Published: 2018

This Strategic Plan provides a guide to the priorities and goals HCCA focused on over the 2018-2021 period.

HCCA Annual Report 2017-2018

Published: 2018

This Annual Report reviews the activities and achievements of Health Care Consumers’ Association of the ACT (HCCA) during the period 1 July 2017to 30 June 2018.

Poster: Perceptions of need: Why consumers seek urgent primary care

Published: 2018 Primary Health Care

Poster: The ladder of research utilisation: Implementing consumer-led research

Published: 2018

Consumer experience and expectations of after-hours primary care in the ACT

Published: 2018 Primary Health Care

This study aimed to understand why consumers use after-hours services, what care they receive and how satisfied they are with that care. Published April 2018.

A model for patient navigation in the ACT for people with chronic and complex conditions

Published: 2018 Health Service Planning Quality and Safety in Health Care

Final Report from the Patient Care Navigation Project, which set out to develop a model for patient navigation service in the ACT

Draft National Maternity Framework

Published: 2017 Primary Health Care

Overall, HCCA consumers felt that the Draft National Framework for Maternity Services appears to be strong in its vision, values and principles, and recognises the importance of equitable access to woman-centred, culturally safe, evidence-based care. The framework approach gives a more flexible model for service delivery planning than a more…