Publications

Appendix 7 CHEP Requirements for Family and Carer Spaces

Published: 2025 Health Infrastructure Health Service Planning

This paper was informed by the views and experiences of healthcare consumers, including family members and carers, and members of the SPIRE Consumer Reference Group to outline the important requirements in family and carer spaces.

HCCA CSB Consumer Focus Groups Report

Published: 2025 Health Infrastructure Health Service Planning

This document provides recommendations from focus groups to improve different areas of the Critical Services Building at The Canberra Hospital.

HICRG Advice Paper: Consumer Journey Mapping

Published: 2025 Health Infrastructure Health Service Planning

HICRG Advice Paper: This paper discusses changes that can be made to improve the consumer journey through healthcare facilities.

HICRG Advice Paper: All Gender Facilities

Published: 2025 Health Infrastructure Health Service Planning Inclusive Health Care

HICRG Advice Paper: This paper discusses All Gender toilets and how to make public toilets inclusive to all.

Working with HCCA – Partner Expectations

Published: 2025 Consumer Representation

Factsheet: This document outlines the role of Health Consumer Representatives and how important they are in shaping and improving health services. The guide gives practical tips on building strong, respectful partnerships.

First Impressions Project 2024

Published: 2025 Canberra Health Services Health Infrastructure Health Literacy/Patient Information Health Service Planning Inclusive Health Care

The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.

Submission to ACT Government’s 2025-26 Budget

Published: 2025 Budget Consultations

HCCA wants to see the 2025-26 ACT Budget address priorities in three key domains of health: improving consumer access to specific support and health services, improving the integration of care within the health system. Support for the community sector to meet demand for services. Supporting information and detail of HCCA’s…

Health Literacy Position Statement

Published: 2025

Statement about what Health Literacy means to HCCA and what action we will take to build both individual and environmental health literacy in the ACT. It was endorsed March 2025.

Strategic Plan 2025-2030

Published: 2025

HCCA's Strategic Plan for 2025-2030 outlines our strategic and advocacy priorities for the 2025-2030 period.

Resource List: Managing Your Medicines

Published: 2025 Health Literacy/Patient Information Medicines

This resource list from our talk on Managing Your Medicines has links tips and links to help you understand and manage your medicines.