Publications

Senate Inquiry into the Medical Complaints Process in Australia

Published: 2016 Inquiries Quality and Safety in Health Care

HCCA is pleased to provide this submission to the Senate Inquiry into the Medical Complaints Process in Australia. Robust and accessible complaints processes are essential to the delivery of a high quality, safe, Australian health system that meets health consumers’ needs and is valued by us.

Capturing the User Experience of the Obesity Management Service

Published: 2016 Canberra Health Services Chronic Conditions Health Directorate Health Service Planning

This study captures consumer and clinician experience of the Obesity Management Service and identifies priorities for service improvements.

“Of course it’s better if we’re there”: Consumer involvement in health infrastructure in the ACT, 2009-2016

Published: 2016 Health Infrastructure Health Service Planning

This report draws together information about the involvement and contribution of the Health Care Consumers Association staff and consumer representatives to health infrastructure projects undertaken by the ACT Health Directorate between 2008 and 2016.

Report: Health Care Consumers’ Association Tour of Fiona Stanley Hospital, Western Australia

Published: 2016 Health Infrastructure Health Service Planning

HCCA staff toured Fiona Stanley Hospital in Western Australia as part of the Health Infrastructure Program

Report: Health Care Consumers’ Association Tour of St John of God Midland Hospital, Western Australia

Published: 2016 Health Infrastructure Health Service Planning

HCCA staff toured St John of God Midland Hospital in Western Australia as part of the Health Infrastructure Program

Advance Health Care Plan (Plain English)

Published: 2016 Advance Care Planning

A Plain English template for your Advance Health Care Plan.

Advance Health Care Plan Workbook (Plain English)

Published: 2016 Advance Care Planning Health Literacy/Patient Information

This Plain English workbook can help you write your Advance Health Care Plan.

ACT Health: Referral Information for ACT Women’s Health Service

Published: 2015 Health Directorate Health Literacy/Patient Information

The Health Care Consumers’ Association (HCCA) provided written feedback on the proposed consumer handouts for the Women’s Health Service. Comments on this document were compiled by the HCCA Policy Steering Committee which works to provide oversight and advice in relation to HCCA policy submissions and position statements.

Clare Holland House Calvary Health Care ACT: Patient Information ACT Specialist Palliative Care Service

Published: 2015 Health Literacy/Patient Information

HCCA provided consumer feedback on patient information for the ACT Specialist Palliative Care Service at Clare Holland House Calvary Health Care ACT.

ACT Health: Elective Surgery Patient information

Published: 2015 Health Directorate Health Literacy/Patient Information

HCCA provided feedback on the smoking and surgery patient information and general patient information 2015.